Presales Enterprise Solution Architect

Rackspace, Inc.; San Antonio (TX); Remote; USD 170,000 - 329,000; Full time

Job summary

Rackspace, Inc. is seeking a Strategic Presales Enterprise Solution Architect to spearhead our presales organization. This role will blend strategic insight and technical proficiency, serving as a trusted advisor as you design comprehensive cloud solutions across various platforms (AWS, Azure, Google Cloud). You will engage directly with clients to ensure their needs are understood and met through innovative solutions, leading workshops and constructing tailored strategies for enterprise clients undergoing transitions and transformations.

Qualifications

• 10+ years of combined technical support experience and pre-sales technical support experience.
• Expert level knowledge of AWS or Azure.
• Familiarity with Professional Services delivery frameworks like Agile and Waterfall.

Responsibilities

• Lead technical architecture in strategic sales engagements.
• Design and articulate innovative solutions for clients.
• Coordinate with service delivery to develop cost-effective solutions.

Skills

Technical support

Cloud architecture expertise

Communication skills

Client engagement

Education

Bachelor's degree in information technology

Master's degree preferred

AWS, Azure, or GCP certification

Job description

The Opportunity

We are seeking a highly skilled and visionary Strategic Presales Enterprise Solution Architect to play a pivotal role in our presales organization. This position blends the strategic thinking of an Enterprise Architect with the technical expertise of a Presales Solution Architect. You will serve as a trusted advisor to clients, designing comprehensive cloud solutions that leverage multiple service lines across different cloud platforms (AWS, Azure, Google Cloud), while evaluating various offerings to address diverse client needs.

Work Location: US Remote

Client-Centric Solution Design

• Serve as the CxO facing lead technical architect in strategic sales engagements with key prospects and existing customers
• Develop a deep understanding of clients' business goals, industry landscape, challenges, and long-term strategic objectives
• Design and articulate compelling, innovative solutions that address customer needs and demonstrate significant business value
• Architect customized solutions by selecting the optimal mix of services, considering factors like cost, performance, and security
• Lead technical workshops, demonstrations, and proof-of-concepts (POCs) to showcase capabilities and build client confidence with participation

Technical Leadership & Collaboration

• Lead and facilitate group white-boarding sessions to articulate solutions and services methodology
• Coordinate with service delivery to structure realistic, innovative, and cost-effective solutions
• Communicate with project managers, extended teams and partners during presales and project delivery
• Call on domain-specific SMEs when needed and integrate their contributions into comprehensive solutions
• Identify and mitigate technical risks associated with proposed solutions

Key Expertise Required

• Broad technical knowledge across multiple service lines including Professional Services and Managed Services (Apps, Infrastructure, Data, AI/ML, Security)
• Deep expertise in at least one hyperscaler cloud platform (AWS, Azure, GCP) with strong familiarity of the others
• Experience designing hybrid and multi-cloud architectures
• Strong communication skills for translating business needs into technical requirements
• Ability to present complex solutions to both technical and executive audiences
• Experience in migration, transformation, infrastructure consolidation, automation, and optimization projects

Thought Leadership and Evangelism

• Act as a trusted advisor to both internal teams and external customers on technology strategy, innovation and change
• Contribute to thought leadership content, such as white papers, presentations, and blog posts
• Represent the company at industry events and conferences
• This position will focus primarily on large enterprise clients undergoing migration (transition), transformation and infrastructure consolidation, leveraging our full suite of professional and managed services to design holistic solutions that address their specific business challenges.

Qualifications

• 10+ years of combined technical support experience and pre-sales technical support experience.
• Expert level knowledge of AWS or Azure
• Experience working in a project environment, in a supplier, vendor or consultant capacity.
• Ability to communicate technical info and ideas so others will understand.
• Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
• Ability to provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.
• Being familiar with Professional Services delivery frameworks and methodologies (e.g. Agile and Waterfall) with experience writing professional services statements of work.

Education

• Bachelor's degree in information technology or a related field required, Master's degree preferred.
• Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.
• AWS, Azure, or GCP certification is preferred.

Sponsorship

• This role is not sponsorship eligible
• Candidates need to be legally allowed to work in the US for any employer

Travel

• As per business requirements

Discover your inner Racker: Racker Life

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.

*The anticipated starting pay range for Colorado is: $ 170,000 - $ 271,900

*The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $ 186,900 - $ 299,100

*The anticipated starting pay range for California, New York City and Washington is: $ 205,300 - $ 328,400

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefitsoffered is here.#LI-MF1 #LI-Remote

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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