Prepaid Coordinator

GTA; Tamuning (GU); On-site; USD 36,000 - 48,000; Full time

Job summary

GTA is seeking a detail-oriented Prepaid Coordinator to support daily operations of its Prepaid Wireless channel in Guam. You will collaborate with Retail, Prepaid Marketing, and reseller partners to coordinate logistics, merchandising, and administrative tasks, ensuring timely delivery of promotional materials and smooth execution of campaigns.

Ideal candidates are organized, customer-focused, with strong communication and problem-solving skills, and the ability to manage multiple priorities in

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience in customer experience, sales support, or related roles.
• Strong organizational and multitasking skills; detail-oriented with ability to follow through.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office; CRM software experience beneficial.
• Ability to lift and transport marketing materials; travel locally to reseller sites.
• Regular, punctual attendance; ability to work any shift and weekends.
• Guam Driver’s License and willingness to travel to reseller locations.
• Must pass background check and drug screening.

Responsibilities

• Reseller relationships: act as primary contact for assigned resellers and address inquiries.
• Promotional execution: coordinate briefs, campaigns, and training materials with field teams and resellers.
• Merchandising: ensure in-store displays and POS signage are up to date.
• Data analysis: collect and analyze sales/marketing data and provide insights.
• Issue resolution: troubleshoot reseller orders, activations, or promotions.
• Operational support: manage orders, inventory tracking, and invoicing coordination with Accounting.
• Logistics and delivery: coordinate delivery of phones, SIM kits, and materials.
• SIM provisioning: work with technical teams on SIM activation and data entry.
• Merchandising support: assist with in-store setup and maintenance of displays.
• Inventory management: monitor levels of distribution materials.
• Administrative duties: maintain records and reseller communications.
• Promotional execution: assist with distribution of marketing materials and campaign compliance.
• Reporting: provide weekly logistics/merchandising reports to management.
• Other duties as assigned.

Skills

Reseller relations

Promotional support

Merchandising

Data analysis

Problem solving

Logistics coordination

Education

High School diploma or GED

Tools

CRM software experience

Microsoft Office

Job description

About the Team:

We are the Customer Experience team who collectively strives to:

• Provide a memorable customer experience and remain the most loved brand in Guam through courtesy, respect, and empathy for others
• Work cohesively and respectfully with others through accountability and winning together
• Collaborates with the store team at large to create a seamless customer experience
• Produce accurate and reliable results in our work
• Create winning outcomes for our customers
• Stay positive, motivated and encourage each other to be better

Who we are looking for:

We are looking for acreative and data-driven Prepaid Coordinator who can help us engage with customers in impactful ways. The ideal candidate is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment. They should have strong communication and problem-solving skills, an understanding of prepaid telecommunications products, and the ability to build positive working relationships with both internal teams and external reseller partners.

Still interested? Here’s what the role looks like:

The Prepaid Coordinator plays a key support role in the daily operations of GTA’s Prepaid Wireless channel. This position collaborates closely with the Retail team, Prepaid Marketing team, reseller partners, and internal departments to coordinate logistics, merchandising, and administrative tasks. The coordinator ensures timely and accurate delivery of promotional materials, orders, and point-of-sale (POS) items, helping to maintain strong product visibility in the market. Additionally, the role provides frontline support to resellers, assisting with routine inquiries and ensuring smooth execution, and helping the Retail team monitor prepaid operations and identify opportunities for improvement.

• Reseller Relationship Management: Act as the primary point of contact for assigned resellers, responding to inquiries and addressing challenges in a timely manner.
• Promotional Support: Work with the Marketing Manager to develop creative briefs, marketing deliverables, promotional campaigns, and training materials. Coordinate with the field team and resellers to ensure effective execution.
• Merchandising Execution: Collaborate with the Marketing Specialist to ensure stores have proper POS signage, in-store displays, and promotional materials.
• Data Analysis & Reporting: Collect and analyze sales and marketing data, providing insights to the Marketing Manager to refine strategies.
• Issue Resolution: Troubleshoot and elevate reseller issues related to orders, activations, or promotional activities as needed.
• Operational Support: Manage order processing, inventory tracking, and coordination with Accounting for invoicing and payment.
• Logistics & Delivery: Coordinate the delivery of phones, SIM kits, reload cards, and promotional materials to reseller locations.
• SIM Provisioning: Work with technical teams to ensure accurate SIM activation and data entry.
• Merchandising Support: Assist with the setup and maintenance of in-store displays and POS signage.
• Inventory Management: Monitor and maintain adequate inventory levels for all distribution materials.
• Administrative Duties: Maintain accurate records, update databases, and handle routine reseller communications.
• Promotional Execution: Assist with the preparation and distribution of marketing materials and ensure in-store campaign compliance.
• Reporting: Provide weekly reports on logistics, merchandising activities, and emerging issues to management.
• Other duties as assigned.

Candidates must show:

• Ability to promote the Company culture and mission to all employees, vendors, clients, and business partners
• Technical skills – Working knowledge of computer systems/software and computerized billing
• Effective communication skills
• Oral presentation skills – Comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience
• Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, and be able to work in a fast-paced environment; must be detail-oriented and accurate in work
• Attendance/Punctuality – Consistently at work and on time for scheduled shift and department or customer scheduled meetings; ensures work responsibilities are covered when absent.
• Decision-making – Makes sound, well-informed, fact-based decisions and seeks guidance when needed.

This is what you need to have:

• High School Diploma or GED.
• Minimum 1-2 years of experience in customer experience, sales support, or related roles.
• Strong organizational and multitasking skills; detail-oriented with the ability to follow through on tasks.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with CRM software is beneficial.
• Ability to lift and transport marketing materials, and willingness to travel locally to reseller sites.
• Regular, punctual, and consistent attendance
• Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business
• Must possess a valid Guam Driver’s License and be willing to travel to various locations.
• Must successfully pass a background check and drug screening

GTA Val-You’s:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together.Be a Game Changer.

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at [e-mail] or call us at [phone].

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunityemployer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community.However you identify or whatever background you come from,we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).

**This job announcement closes on Friday, October 9, 2026. **