Prepaid Claims Specialist

U.S. Bank; Tempe (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Tempe, AZ is seeking a Prepaid Claims Specialist to investigate and resolve prepaid card claims, disputes, fraud cases, processing errors, and transaction issues. You will review case materials, research activity, and determine outcomes in line with policy.

This back-office role emphasizes accuracy, timely communication through written correspondence, and the ability to handle multiple cases in a fast-paced environment while meeting quality and productivity targets.

Qualifications

• High school diploma or equivalent required.
• Typically at least one year of related work experience.

Responsibilities

• Investigate and resolve prepaid card claims, disputes, fraud cases, processing errors, and transaction-related issues.
• Research account activity and analyze information from multiple sources to determine appropriate claim outcomes.
• Initiate chargebacks and recovery efforts when applicable.
• Review supporting documentation and maintain accurate case records.
• Process claim-related transactions including credits, adjustments, and customer correspondence.
• Prioritize and manage multiple cases while meeting quality and productivity expectations.
• Adapt to changing regulations, policies, and operational procedures.
• Collaborate with business partners to ensure timely and accurate claim resolution.

Skills

Analytical thinking

Customer service

Time management

Communication (written)

Investigative skills

Education

High school diploma or equivalent

Tools

General office software

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

As a Prepaid Claims Specialist, you will investigate and resolve claims involving unauthorized, disputed, or erroneous prepaid card transactions. You'll manage cases from initial review through final resolution, researching account and transaction activity, evaluating evidence, determining appropriate outcomes, and ensuring compliance with applicable regulations and policies. The role requires strong analytical thinking, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. The position is primarily back-office and investigative, with communication occurring through written correspondence and case documentation.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Responsibilities

• Investigate and resolve prepaid card claims, disputes, fraud cases, processing errors, and transaction-related issues
• Research account activity and analyze information from multiple sources to determine appropriate claim outcomes
• Initiate chargebacks and recovery efforts when applicable
• Review supporting documentation and maintain accurate case records
• Process claim-related transactions including credits, adjustments, and customer correspondence
• Prioritize and manage multiple cases while meeting quality and productivity expectations
• Adapt to changing regulations, policies, and operational procedures
• Collaborate with business partners to ensure timely and accurate claim resolution

Basic Qualifications

• High school diploma or equivalent
• Typically at least one year of related work experience

Preferred Skills/Experience

• Analytical, problem-solving, and investigative skills
• Proven commitment to high quality customer service
• Good time management skills to maximize the customers that can be assisted while maintaining a high level of customer service
• Ability to work with well with customers and discern and communicate complex details related to claims or disputes
• Competent in leveraging standard technology, tools, and applications used within the industry role
• Effective verbal and written communication skills, with proficient research and analytical abilities
• Ability to perform assigned work in a deadline sensitive environment

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.