Prepaid Claims Specialist

US Bank; Tempe (AZ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Paid time off

Job summary

U.S. Bank is seeking a Prepaid Claims Specialist to investigate and resolve claims involving unauthorized, disputed, or erroneous prepaid card transactions.

The role is primarily back-office and investigative, with case documentation and written correspondence as primary communication methods. Responsibilities include researching activity, initiating chargebacks where applicable, maintaining records, and collaborating with partners to resolve claims promptly and accurately.

Qualifications

• High school diploma or equivalent.
• Typically at least one year of related work experience.

Responsibilities

• Investigate and resolve prepaid card claims, disputes, fraud cases, processing errors, and transaction-related issues.
• Research account activity and analyze information from multiple sources to determine claim outcomes.
• Initiate chargebacks and recovery efforts when applicable.
• Review supporting documentation and maintain accurate case records.
• Process claim-related transactions including credits, adjustments, and customer correspondence.
• Prioritize and manage multiple cases while meeting quality and productivity expectations.
• Adapt to changing regulations, policies, and procedures.
• Collaborate with business partners to ensure timely claim resolution.

Skills

Analytical skills

Problem-solving

Investigative skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

As a Prepaid Claims Specialist, you will investigate and resolve claims involving unauthorized, disputed, or erroneous prepaid card transactions. You'll manage cases from initial review through final resolution, researching account and transaction activity, evaluating evidence, determining appropriate outcomes, and ensuring compliance with applicable regulations and policies. The role requires strong analytical thinking, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. The position is primarily back-office and investigative, with communication occurring through written correspondence and case documentation.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Responsibilities

• Investigate and resolve prepaid card claims, disputes, fraud cases, processing errors, and transaction-related issues
• Research account activity and analyze information from multiple sources to determine appropriate claim outcomes
• Initiate chargebacks and recovery efforts when applicable
• Review supporting documentation and maintain accurate case records
• Process claim-related transactions including credits, adjustments, and customer correspondence
• Prioritize and manage multiple cases while meeting quality and productivity expectations
• Adapt to changing regulations, policies, and operational procedures
• Collaborate with business partners to ensure timely and accurate claim resolution

Basic Qualifications

• High school diploma or equivalent
• Typically at least one year of related work experience

Preferred Skills/Experience

• Analytical, problem-solving, and investigative skills
• Proven commitment to high quality customer service
• Good time management skills to maximize the customers that can be assisted while maintaining a high level of customer service
• Ability to work with well with customers and discern and communicate complex details related to claims or disputes
• Competent in leveraging standard technology, tools, and applications used within the industry role
• Effective verbal and written communication skills, with proficient research and analytical abilities
• Ability to perform assigned work in a deadline sensitive environment

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.