Prepaid Claims Specialist

Jobtailor; Arizona; On-site; USD 42,000 - 65,000; Full time

Job summary

U.S. Bank is seeking a diligent Claims Investigator to support prepaid card operations in a back-office role. You will investigate claims, disputes, fraud cases, and processing errors, research activity from multiple sources, and determine appropriate outcomes while maintaining case records.

The role requires strong analytical and communication skills, attention to detail, and the ability to work from a U.S. Bank location.

Qualifications

• High school diploma or equivalent.
• Typically at least one year of related work experience.
• Analytical, problem-solving, and investigative skills.
• Proven commitment to high quality customer service.
• Good time management skills.
• Ability to work well with customers and discern and communicate complex details related to claims or disputes.
• Competence in leveraging standard technology, tools, and applications used within the industry role.
• Effective verbal and written communication skills.
• Proficient research and analytical abilities
• Ability to perform assigned work in a deadline-sensitive environment
• Ability to work from one of the posted U.S. Bank locations three or more days per week
• Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Responsibilities

• Investigate and resolve prepaid card claims, disputes, fraud cases, processing errors, and transaction-related issues
• Research account activity and analyze information from multiple sources to determine appropriate claim outcomes
• Initiate chargebacks and recovery efforts when applicable
• Review supporting documentation and maintain accurate case records
• Process claim-related transactions, including credits, adjustments, and customer correspondence
• Prioritize and manage multiple cases while meeting quality and productivity expectations
• Adapt to changing regulations, policies, and operational procedures
• Collaborate with business partners to ensure timely and accurate claim resolution
• Manage cases from initial review through final resolution
• Communicate through written correspondence and case documentation in a primarily back-office and investigative role

Skills

Analytical Skills

Problem-Solving Skills

Customer Service Commitment

Time Management Skills

Effective Communication Skills

Research Abilities

Attention to Detail

Education

High school diploma or equivalent

1+ year related work experience

Tools

Claims Processing Tools

Case Management Systems

Research Tools

Job description

• Investigate and resolve prepaid card claims, disputes, fraud cases, processing errors, and transaction-related issues
• Research account activity and analyze information from multiple sources to determine appropriate claim outcomes
• Initiate chargebacks and recovery efforts when applicable
• Review supporting documentation and maintain accurate case records
• Process claim-related transactions, including credits, adjustments, and customer correspondence
• Prioritize and manage multiple cases while meeting quality and productivity expectations
• Adapt to changing regulations, policies, and operational procedures
• Collaborate with business partners to ensure timely and accurate claim resolution
• Manage cases from initial review through final resolution
• Communicate through written correspondence and case documentation in a primarily back-office and investigative role

Requirements

• High school diploma or equivalent
• Typically at least one year of related work experience
• Analytical, problem-solving, and investigative skills
• Proven commitment to high quality customer service
• Good time management skills
• Ability to work well with customers and discern and communicate complex details related to claims or disputes
• Competence in leveraging standard technology, tools, and applications used within the industry role
• Effective verbal and written communication skills
• Proficient research and analytical abilities
• Ability to perform assigned work in a deadline-sensitive environment
• Ability to work from one of the posted U.S. Bank locations three or more days per week
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Core Competencies

Demonstrates strong analytical and problem-solving skills to investigate and resolve prepaid card claims and disputes while maintaining high-quality customer service. Proficient in managing multiple cases and adapting to changing regulations and operational procedures.

Highest-signal resume keywords

• Analytical Skills
• Problem-Solving Skills
• Customer Service Commitment
• Time Management Skills
• Effective Communication Skills

Hard Skills

• Claims Investigation
• Chargeback Processing
• Transaction Analysis
• Case Documentation
• Research Abilities

Soft Skills

• Adaptability
• Collaboration
• Attention to Detail

Industry Keywords

• Prepaid Card Claims
• Fraud Investigation
• Dispute Resolution
• U.S. Bank Policies
• Code of Ethics

Tools & Technologies

• Standard Technology Applications
• Claims Processing Tools