Preoperative Scheduling & Care Coordination Specialist

WVU Medicine; Morgantown (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking a Medical Assistant to support chart preparation, preoperative evaluation center duties, and patient communications. The role involves coordinating with RNs, triaging calls, and ensuring accurate chart documentation in EPIC.

The position requires completion of a Medical Assistant program with relevant healthcare experience, strong customer service, and solid computer skills. This is a full-time on-site role in Morgantown, WV.

Qualifications

• Graduate of a Medical Assistant Program plus 1 year of healthcare scheduling/terminology experience.
• High school diploma or equivalent plus 2 years of healthcare scheduling/terminology experience.
• Two years of experience in a healthcare setting.
• Completion of medical terminology class.
• Post high school education in Health Sciences, business, or related field.
• Graduate of a Medical Assistant Program.
• Two years of experience as a Medical Assistant in a preoperative evaluation center with patient telecommunications experience.

Responsibilities

• Call patients 1–2 days prior to scheduled appointments to verify attendance and reschedule when needed.
• Provide preoperative instructions and confirm patient understanding of instructions.
• Telephonically capture patient information for chart triage and provide preoperative instructions.
• Triages calls from patients and referring physicians; respond to inquiries about procedures.
• Communicate with internal/external contacts to obtain chart prep information and arrange tests/appointments.
• Use chart prep guidelines to collect data, test results, and clearances; scan documents into EMR.
• Verify anesthesia requirements after reviewing events and bookmarking documents.
• Maintain chart prep records for outpatient or next-day procedures and manage chart status.
• Support day-of-surgery needs and ensure efficient chart prep operations.
• Notify departments of cancellations or illnesses and reschedule as needed.
• Assist in inventory management of supplies and equipment; report needs to supervisor.
• Maintain collaboration within the care team and document communications.
• Participate in quality improvement activities and staff training.

Skills

Excellent communication skills

Follow written and verbal English-dire

Customer service orientation

Basic computer skills

Multitasking ability

Education

Graduate of Medical Assistant Program

High school diploma or equivalent

Post high school education in Health Sciences/related field

Tools

EPIC Medical Record

Microsoft Office (Outlook/Word)

Internet Explorer

Job description

WVUH West Virginia University Hospitals is seeking a Medical Assistant to support chart preparation, preoperative evaluation center duties, and patient communications. The role involves coordinating with RNs, triaging calls, and ensuring accurate chart documentation in EPIC.

The position requires completion of a Medical Assistant program with relevant healthcare experience, strong customer service, and solid computer skills. This is a full-time on-site role in Morgantown, WV.