Premium Support Specialist

Comcast; Georgia; On-site; USD 55,000 - 75,000; Full time

Job summary

Comcast seeks a Premium Support Specialist to oversee small projects and support larger initiatives. You will work with vendors and cross-functional teams to achieve goals and keep Project Managers updated on progress for timely, cost-efficient delivery.

You will be part of a structured team emphasizing governance, documentation, and continuous improvement, with a need to adapt to varying schedules and overtime as required.

Qualifications

• Bachelor's degree preferred, or equivalent combination of coursework and experience.
• 0-2 years of relevant work experience, preferably in project support or related roles.
• Strong communication, organizational and cross-functional collaboration skills.

Responsibilities

• Managing projects under supervision to ensure timely completion and adherence to specifications.
• Using formal methodologies and tools for resource, budget, risk, and change management.
• Defining project scope and objectives to align with organizational goals.
• Coordinating cross-functional teams, including vendors, to meet milestones and deliverables.
• Developing and maintaining project documentation and plans.
• Directing schedules and budgets and monitoring progress against parameters.
• Facilitating communication with stakeholders to ensure transparency and engagement.
• Providing status reports and escalating issues to maintain momentum.
• Conducting project meetings to align team efforts and address challenges.
• Assisting in continuous improvement of project management practices and tools.
• Must be able to work nights and weekends, variable schedules and overtime as necessary.
• Other duties as assigned.

Skills

Strategic Objectives

Collaboration

Teamwork

Education

Bachelor's Degree

Job description

Job Summary

Premium Support Specialist oversees small projects and supports larger ones. They work with vendors and cross-functional teams to achieve project goals. Additionally, they keep other Project Managers updated on progress to ensure timely, cost-effective, and specification compliant completion.

Job Description

Responsibilities

• Managing projects under direct supervision to ensure timely completion and adherence to specifications
• Employing formal methodologies and tools for resource, budget, risk, and change management
• Defining project scope and objectives to align with organizational goals
• Coordinating cross-functional teams, including vendors, to meet project milestones and deliverables
• Developing, maintaining, and managing comprehensive project documentation and plans
• Directing project schedules and budgets, monitoring progress against established parameters
• Facilitating communication with all stakeholders to ensure transparency and engagement
• Providing detailed status reports and escalating issues as needed to maintain project momentum
• Conducting project meetings to align team efforts and address any emerging challenges
• Assisting in the continuous improvement of project management practices and tools
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Strategic Objectives; Collaboration; Teamwork

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years