Premium Support Specialist

Comcast (CC) of Willow Grove; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Comcast Business is seeking a Premium Support Specialist to oversee small projects and support larger ones, coordinating with vendors and cross-functional teams to meet goals. The role emphasizes project documentation, schedule management, and proactive stakeholder communication.

Responsibilities include defining scope, budgeting, risk management, and ensuring timely, cost-effective delivery while maintaining compliance with specifications and organizational standards.

Qualifications

• Bachelor's Degree required.
• 0-2 years of relevant work experience.

Responsibilities

• Managing projects under direct supervision to ensure timely completion and adherence to specifications
• Employing formal methodologies and tools for resource, budget, risk, and change management
• Defining project scope and objectives to align with organizational goals
• Coordinating cross-functional teams, including vendors, to meet project milestones and deliverables
• Developing, maintaining, and managing comprehensive project documentation and plans
• Directing project schedules and budgets, monitoring progress against established parameters
• Facilitating communication with all stakeholders to ensure transparency and engagement
• Providing detailed status reports and escalating issues as needed to maintain project momentum
• Conducting project meetings to align team efforts and address any emerging challenges
• Assisting in the continuous improvement of project management practices and tools
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.

Education

Bachelor's Degree

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary Premium Support Specialist oversees small projects and supports larger ones. They work with vendors and cross-functional teams to achieve project goals. Additionally, they keep other Project Managers updated on progress to ensure timely, cost-effective, and specification compliant completion.

Work Responsibilities

• Managing projects under direct supervision to ensure timely completion and adherence to specifications
• Employing formal methodologies and tools for resource, budget, risk, and change management
• Defining project scope and objectives to align with organizational goals
• Coordinating cross-functional teams, including vendors, to meet project milestones and deliverables
• Developing, maintaining, and managing comprehensive project documentation and plans
• Directing project schedules and budgets, monitoring progress against established parameters
• Facilitating communication with all stakeholders to ensure transparency and engagement
• Providing detailed status reports and escalating issues as needed to maintain project momentum
• Conducting project meetings to align team efforts and address any emerging challenges
• Assisting in the continuous improvement of project management practices and tools
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.

Expectations for all Employees

Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education

• Bachelor's Degree

Certifications

• (if applicable)

Relevant Work Experience

• 0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.