Premium Support Specialist

Comcast Advertising; Georgia; Hybrid; USD 50,000 - 65,000; Full time

Job summary

Comcast Advertising is seeking a Premium Support Specialist to join our Georgia-based, virtual team. The role focuses on guiding partners through complex technical solutions, coordinating with internal teams, and delivering consistent, high-quality service to drive customer success.

Responsibilities include managing cross-functional projects, ensuring timely updates, and maintaining clear documentation. A Bachelor's degree is preferred and 0-2 years of related experience is expected; candidates

Qualifications

• Bachelor's degree preferred; combination of coursework and experience may be considered.
• 0–2 years of related work experience.
• Strong collaboration and teamwork skills required.

Responsibilities

• Managing projects under direct supervision to ensure timely completion and adherence to specifications.
• Coordinating cross-functional teams, including vendors, to meet milestones and deliverables.
• Developing and maintaining project documentation and status reports.
• Communicating progress and issues to stakeholders to maintain momentum.

Skills

Collaboration

Strategic Objectives

Teamwork

Education

Bachelor's Degree

Job description

## Premium Support SpecialistApply: GA - Virtual - B+: Full time: Posted Today: R445504Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.**Job Summary**The Project Manager 1, Project Management oversees small projects and supports larger ones. They work with vendors and cross-functional teams to achieve project goals. Additionally, they keep other Project Managers updated on progress to ensure timely, cost-effective, and specification compliant completion.**Job Description****Responsibilities:*** Managing projects under direct supervision to ensure timely completion and adherence to specifications* Employing formal methodologies and tools for resource, budget, risk, and change management* Defining project scope and objectives to align with organizational goals* Coordinating cross-functional teams, including vendors, to meet project milestones and deliverables* Developing, maintaining, and managing comprehensive project documentation and plans* Directing project schedules and budgets, monitoring progress against established parameters* Facilitating communication with all stakeholders to ensure transparency and engagement* Providing detailed status reports and escalating issues as needed to maintain project momentum* Conducting project meetings to align team efforts and address any emerging challenges* Assisting in the continuous improvement of project management practices and tools* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.* Other duties and responsibilities as assigned.**Employees at all levels are expected to:*** Understand our Operating Principles; make them the guidelines for how you do your job.* Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.* Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.* Win as a team make big things happen by working together and being open to new ideas.* Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.* Drive results and growth.* Support a culture of inclusion in how you work and lead.* Do what's right for each other, our customers, investors and our communities. **Disclaimer:** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.**Skills**Collaboration, Strategic Objectives, TeamworkWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.Please visit the benefits summary on our careers site for more details.**Education**Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.**Certifications** (if applicable)**Relevant Work Experience**0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.