Premium Suites Manager | Full-Time | Lansing Lugnuts (Jackson Field)

Oak View Group; Lansing (MI); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) savings plan

401(k) matching

Job summary

Oak View Group in Lansing, Michigan seeks a Premium Suites Manager to oversee the suites level, VIP areas, and guest services during baseball games and related events. You will assist the Executive Chef and GM with training, inventory, and special events while maintaining attendance and reliability.

The role requires 3–5 years of supervisory experience in fast-paced venues or catering, and a strong focus on hospitality, safety, and customer service.

Qualifications

• Experience in a fast-paced stadium or catering environment.
• Strong communication with guests and staff.
• Valid food handling or alcohol service permit if required by state or federal regulations.
• Cash handling and basic math proficiency.

Responsibilities

• Oversee setup of suites and VIP areas according to pre-orders.
• Ensure all suites and service areas are ready before events.
• Maintain high hospitality standards throughout stadium.
• Coordinate events and communicate with other departments.
• Manage event staff and direct guest service requests.
• Ensure accurate billing and assist with closing financials.

Skills

Supervisory experience

Team coordination

Cash handling

Math skills

Customer service

Education

Hospitality education

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Premium Suites Manager is responsible for overseeing the serving of guests in the suites level, which includes 19 suites as well as an exclusive VIP area. The Premium/Suites Manager must be personable and able to work in an ever-changing, fast-paced environment. The Premium/Suites Manager will assist the Executive Chef and General Manager with projects including training, inventory, and special events. The Premium/Suites Manager must maintain excellent attendance and be available to work all baseball games and non-game day events as scheduled per business need.

This role pays an annual salary of $57,000 - $67,000

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2026.

About The Venue

Jackson Field is home to the Lansing Lugnuts. High-energy baseball and non-baseball events in Downtown Lansing, MI.

Responsibilities

• Responsible for overseeing the setup of food service areas within specific suites, VIP and picnic areas based upon pre-order.
• Ensures all suites, VIPs, and picnics are set prior to the event based upon communication received of orders.
• Ensure exceptional quality and hospitality standards are maintained throughout the entire stadium.
• Maintain clear and consistent communication with departmental counterparts.
• Coordinate the organization and preparation of events to ensure seamless execution.
• Assist with closing event financials and ensure accurate billing is completed.
• Manage the team members during both event and non-event days.
• Forward any other inquiries (not regarding food and beverage) to the correct entity and/or personnel.
• Monitor and maintain food quality.
• Assist management with monitoring the department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
• Maintain, resolve, and enforce cash handling policies and procedures.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition.
• Have full knowledge of food and beverage menu items and accompaniments.
• Responsible for supervising the service of beverages to guests, including alcoholic beverages.
• Check the guest's ID to verify the minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests.
• Responsible for ensuring suites have all necessary serviceware.
• Supervises the setup of suite functions, including linens, dishware, glassware, and silverware.
• Maintains sanitation, health, and safety standards in work areas.
• Demonstrates ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all Oak View Group policies and procedures.
• Assists the management team with projects including training, inventory, and special events.
• All other duties as assigned by the managers and supervisors.

Qualifications

• 3-5 years’ experience working in a supervisory or management capacity in a fast-paced restaurant, stadium, or catering environment or applicable education.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, businesslike, and respectful manner, which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, and percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.