Premium Suites and Restaurant Service Manager

Gondola; Fairfield (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

A leading hospitality company is looking for a Premium Suites and Restaurant Service Manager to oversee catering and service at Fairfield Properties Ballpark. The ideal candidate will have over 2 years of hospitality experience, strong communication skills, and the ability to lead teams in a fast-paced environment. This seasonal position runs from April through September, requiring availability during home games, primarily evenings and weekends. Competitive compensation package included.

Qualifications

• 2+ years of hospitality or food service leadership experience.
• Strong scheduling, communication, and guest recovery skills.
• Comfortable leading teams in a high-volume, fast-paced environment.

Responsibilities

• Confirm and execute catering orders for luxury suites and party decks.
• Schedule and assign suite servers and restaurant floor servers.
• Lead pre-shift huddles, set service expectations, and monitor service flow.
• Lead pre-shift huddles, set service expectations, and monitor service flow during events.
• Resolve guest concerns quickly and professionally; document recoveries and follow-up items.
• Coach, train, and support staff on VIP etiquette, service standards, and food safety.

Skills

Leadership

Customer service excellence

Problem-solving under pressure

Attention to detail

Attention to detail

Tools

Office software

Scheduling tools

Job description

# Premium Suites and Restaurant Service Manager## •### @liducksPosted on 2/20/2026•Full-time## Job DescriptionGreat South Bay Hospitality, the concessions arm of the Long Island Ducks, is seeking a hands-on hospitality leader to oversee premium suite service, party deck catering execution, and restaurant floor service at Fairfield Properties Ballpark. This role focuses on game-day execution of established processes to deliver exceptional guest experiences, ensure food quality and presentation, and lead front-of-house teams across premium areas.This is a seasonal position that runs from April through September.# Key Responsibilities· Confirm and execute catering orders for luxury suites and party decks (phone/online orders; deadlines; accuracy).· Communicate orders and updates clearly to the kitchen; monitor timing, quality, and presentation.· Schedule and assign suite servers and restaurant floor servers; ensure coverage and adjust staffing in real time.· Lead pre-shift huddles, set service expectations, and monitor service flow during events.· Resolve guest concerns quickly and professionally; document recoveries and follow-up items.· Coach, train, and support staff on VIP etiquette, service standards, and food safety.· Maintain accurate schedules, assignments, and post-event notes to drive continuous improvement.# Qualifications· 2+ years of hospitality or food service leadership experience (stadium or premium venue preferred).· Strong scheduling, communication, and guest recovery skills.· Comfortable leading teams in a high-volume, fast-paced environment.· Proficiency with basic office software and scheduling tools.· Availability for all scheduled home game dates; nights/weekends required.# Skills & Competencies· Leadership and team coordination· Customer service excellence· Problem-solving under pressure· Food quality and presentation standards· Attention to detail in premium environmentsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.LocationOn-sitePayPay not disclosed