Premium Sports Hospitality Manager

REVELxp; Mississippi; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Healthcare (HSA/FSA)

401(k) match

Paid Time Off

Job summary

REVELxp is a premier sports hospitality company seeking a Hospitality Manager to oversee premium seating management operations on campus. You will lead a team, maintain direct client relationships, and coordinate administrative and logistical tasks across events and seasons.

You will support recruiting, hiring, and training staff, manage payroll processes for game day personnel, and build positive relations with donors, vendors, and university admins. A love of college sports is a big plus!

Qualifications

• Bachelor's degree or equivalent work experience.
• 2-5 years of relevant experience in customer service and hospitality roles.
• Strong communication skills, written and verbal.
• Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred.
• Proven ability to lead and train part-time and/or full-time customer service staff.
• Proven ability to work collaboratively and proactively within team and across departmental functions, with a focus on identifying solutions and achieving goals.
• Strong attention to detail.
• Comfortable receiving and applying feedback and direction.

Responsibilities

• Manage and oversee the direct client relationship on designated campus.
• Establish and lead an on-campus satellite office performing administrative duties, logistical tasks, etc.
• Manage and mentor full-time and/or part-time staff.
• Attend, stay informed, and think creatively on the interworking of the client athletic department.
• Prioritize, fulfill, and manage assigned sport-specific roles (football, basketball, baseball, and other sport/events) and duties for premium seating areas at events during multiple sports seasons.
• Manage the team responsible for recruiting, hiring, and training intern and game day/event staff.
• Manage the administration of on-campus payroll processes for game day staff, including any necessary background checks, e-verification, direct deposit functions, hours documentation, etc.
• Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
• Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
• Effectively communicate within the athletic department of the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report
• Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
• Participate in project coordination at conference championship fan events, when requested

Skills

Customer service

Hospitality experience

Communication skills

Team leadership

Staff training

Detail orientation

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Creative platforms

Job description

REVELxp is a premier sports hospitality company seeking a Hospitality Manager to oversee premium seating management operations on campus. You will lead a team, maintain direct client relationships, and coordinate administrative and logistical tasks across events and seasons.

You will support recruiting, hiring, and training staff, manage payroll processes for game day personnel, and build positive relations with donors, vendors, and university admins. A love of college sports is a big plus!