REVELxp - Associate Hospitality Manager, SMU

REVELxp; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare with HSA/FSA

401(k) match

Paid time off

Job summary

REVELxp is seeking an Associate Hospitality Manager to support premium seating management and on-campus operations. You will collaborate with the Hospitality Manager to ensure exceptional customer care and service offerings during events at multiple venues.

The role emphasizes servant leadership, staff training, and building strong relationships with donors, seat holders, vendors, and university staff. A passion for college sports is a big plus.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in customer service and/or hospitality roles.
• Strong communication skills, written and verbal.
• Proficiency in Microsoft Office programs; working knowledge of creative platforms preferred.
• Ability to train part-time customer service staff and work collaboratively.

Responsibilities

• Support the Hospitality Manager in all operational aspects of an on-campus satellite office.
• Recruit, hire, and train intern and game day/event staff.
• Administer payroll recordkeeping processes for staff.
• Fulfill assigned sport-specific roles and duties for premium seating areas at events.
• Establish and maintain positive relations with donors, seat holders, staff, vendors, and university administration.
• Design and produce effective communication media, including guides, menus, newsletters and other correspondence.
• Assist in communicating within the athletic department, including budget and post-game reports.
• Assist in coordinating off-season/outside events in designated athletic facilities.

Skills

Customer service

Hospitality

Communication

Microsoft Office

Train staff

Teamwork

Attention to detail

Feedback receptiveness

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Creative platforms

Job description

Description

ABOUT REVELxp

REVELxp is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.

We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team!

We created REVELxp to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.

This is why jobs here at REVELxp offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.

POSITION SUMMARY

The Associate Hospitality Manager supports and partners with the Hospitality Manager in the premium seating management operations for REVELxp, a premium sports experience company. The ideal candidate exemplifies a servant leadership style of working with others and demonstrates a passion for customer care and company service offerings. A love of college sports is a big plus!

This role reports to the Hospitality Manager.

KEY RESPONSIBILITIES

Primary duties include, but are not limited to:

• Support the Hospitality Manager in all operational aspects of an on-campus satellite office.
• Responsible for recruiting, hiring, and training intern and game day/event staff.
• Administer payroll recordkeeping processes for staff.
• Fulfill assigned sport-specific roles and duties for premium seating areas at events during multiple sports seasons.
• Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
• Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
• Assist in the effective communication within the athletic department including: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report.
• Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
• Assist in project coordination at conference championship fan events, when requested.

Requirements

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent work experience
• Relevant experience in customer service and/or hospitality roles
• Strong communication skills, written and verbal
• Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
• Ability to train part-time customer service staff
• Proven ability to work collaboratively and proactively within team and across departmental functions, with a focus on identifying solutions and achieving goals
• Strong attention to detail
• Comfortable receiving and applying feedback and direction

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods during events
• Ability to lift and carry items up to 25 pounds (e.g. event materials)
• Ability to bend, stoop, and reach
• Manual dexterity to handle event materials and technology
• Ability to work in varied environmental conditions, including outdoor spaces
• Good visual acuity and attention to detail
• Ability to travel to event sites, including international, as needed

WORK ENVIRONMENT

• Combination of office and on-site event environments
• Fast-paced conditions during events
• Frequent interaction with clients, vendors, and large groups
• Ability to work weekends, evenings, or multi-day work assignments

BENEFITS

• Healthcare with HSA and FSA
• Retirement plan with 401(k) match
• Paid Time Off, Sick Leave, Holidays, Floating holidays and other paid leave

Note: Applicants are considered on a rolling basis.