Premium Services Coordinator - Full Time

Gas South District; Duluth (GA); On-site; USD 52,000 - 65,000; Full time

Job summary

Gas South District seeks a dedicated specialist to manage premium seating services, including suites and club seats, and to support marketing, sales, and client relations. You will handle ticketing operations, client communications, and event coordination to ensure superior guest experiences.

Responsibilities include coordinating shows and announcements, processing premium orders, and maintaining positive relationships with premium clients through calls, letters, and in-person interactions.

Qualifications

• Bachelor's degree in marketing or related field and 2+ years of related experience.
• Experience in premium marketing and sales is preferred.

Responsibilities

• Assist with developing and executing premium marketing and sales strategies.
• Respond to premium client requests including service issues, ticket requests, and add-ons.
• Oversee service-related processes in the ticketing system, including inventory distribution and pricing maintenance.
• Create and execute announcements to premium clients.
• Complete forms or process payments for premium clients.
• Develop and maintain relationships with clients through outbound calls, letters, emails, and in-person interactions.
• Assist with amenities, benefits, and special events for premium clients.
• Educate users on the online client portal and new software tools.

Skills

Detail-oriented

Follow-through

Time management

MS Office

Windows OS

Communication

Teamwork

Under pressure

Confidentiality

Education

Bachelor's degree in marketing or related field

Tools

Ticketing system

Job description

Description

Under the general supervision of the Vice President, Business Development, manage day-to-day operations for administering and servicing all aspects of premium products, including, but not limited to, suites and club seats, to ensure superior customer service. Responsibilities include ticket management and operations, event marketing, marketing and sales support, and financial tracking and reporting.

Requirements

Include the following. Other duties may be assigned.

• Assist with developing and executing premium marketing and sales strategies.
• Respond to all requests and service needs of premium clients, including, but not limited to, service issues, ticket requests, add-on requests, mailing tickets, and reprinting tickets.
• Oversee service-related processes in the ticketing system, including inventory distribution, pricing maintenance, and ticket distribution.
• Create and execute show announcements to premium clients.
• Complete forms or process payments for premium clients.
• Develop and maintain positive personal relationships with clients through outbound calls, personalized letters, emails, and face-to-face interaction to retain and enhance sales.
• Execute all amenities, benefits, and special events for premium clients.
• Assist in the creation of new benefits and service initiatives for premium clients.
• Educate new users on how to utilize the online client portal and any other new software tools.
• Create, assemble, and distribute suite collateral, welcome packets, and group sales flyers.
• Work closely with ticket office, marketing, community relations, and guest services to execute integrated efforts.
• Produce and maintain a system for post-event service issues, scan reports, and follow-up requests.
• Report maintenance or custodial needs for all premium areas, including Suite, Club Lounge, Club Level, and Level 6 Parking Deck lobby.
• Conduct regular surveys of current clients or prospects to better understand the service needs and wants regarding hospitality and service.
• Provide quality customer service and represent the facility in a positive and professional manner.
• Remain informed of all activities and pertinent information regarding Suite Holders and Premium Seat Club Members.
• Maintain the presentation of the suites, ensure standards are met prior to all events, and service premium clients during events.
• Resolve any service issues encountered by premium clients.
• Assist with any special requests received from premium seating guests.
• Communicate with suite catering services and Guest Experience to ensure clients' needs are met.
• Work extended and/or irregular hours, including nights, weekends, and holidays, and be present at events.
• Generate, issue, and manage all premium seating contracts and renewals.
• Responsible for tracking and reporting premium seating inventory.
• Assist with the planning of premium seating events and execute new opportunities to enhance relationships.
• Work hand in hand with third-party vendors to ensure a top-level premium experience as soon as clients enter the GSD campus. Including but not limited to Proof of the Pudding (Concessionaire), LAZ Parking, and Cardam Professional Service (Custodial Services).

Skills and Abilities

Position requires the following skills and abilities:

• Be detail-oriented and possess excellent follow-through skills.
• Complete assigned tasks in a timely manner with little supervision.
• Be able to withstand moderate to loud noises.
• Operate a personal computer using Windows and Microsoft Office software. Knowledge of a computerized ticketing system is a plus.
• Follow oral and written instructions and communicate effectively with others in both oral and written form. Effective written communication is very important.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or a stringent schedule and produce accurate results.
• Work as a team member as well as independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, guests, employees, and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Remain professional and manage confidential information.

Education and Experience

Bachelor's degree from an accredited college or university in marketing, event management, public assembly, business administration, or related business field and two (years related experience and/or training, or an equivalent combination of education and experience.