Premium Service Engineer I

Jobtailor; Alpharetta (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

Jobtailor in Alpharetta, GA seeks a technical support engineer to provide in-depth remote support for utility customers, resolve complex issues, and document all steps in CRM.

Responsibilities include performing device management, firmware updates, AMI product work (Command Center, MDMS, Integration), executing database queries, and collaborating across teams to drive timely resolutions.

Qualifications

• Bachelor’s degree in engineering, computer information systems, or related field.
• 2+ years of technical support experience in the utility industry or related field.
• Experience with Windows desktop/server and/or Unix, Microsoft Office, SQL Server and/or Oracle, networking, and scripting.
• At least 3 years of Landis+Gyr AMI product knowledge in a service role (Command Center, MDMS, or Integration).
• Strong analytical, documentation, and customer service skills.

Responsibilities

• Provide in-depth remote support for technical issues and document solutions in CRM.
• Drive resolution by engaging other departments as needed.
• Gather detailed information before escalating unresolved issues to Tier 2.
• Perform database queries and investigations to support case management.
• Hands-on device management, firmware updates, testing support, and test script execution.
• Respond to inquiries and support customer and project teams with network monitoring and troubleshooting.

Skills

Windows

Unix/Linux

SQL/Oracle

Networking

Scripting

CRM documentation

Education

Bachelor’s degree in engineering or IT

Tools

Landis+Gyr AMI

Job description

Responsibilities include:

• Provide in-depth remote support for technical issues assigned by the customer.
• Drive resolution to technical issues, engaging other departments when applicable and fully documenting in CRM.
• When issues cannot be resolved, gather detailed technical information before escalating to Tier 2.
• Perform database queries and detailed investigations to support case management.
• Hands‑on device management, network configuration, firmware updates, software update support (Command Center, Radio Shop, Tech Studio), field and lab testing support, test script development and execution, AMI lab and test environment support.
• Respond to technical inquiries, provide in-depth support to customer and project teams, and provide network monitoring and troubleshooting.

Requirements

• Bachelor’s degree in engineering, computer information systems, or related field
• Minimum of 2 years of experience in technical support in the Utility industry or a closely related field.
• Experience with Windows desktop/server platforms and/or Unix, Microsoft Office products, SQL Server and/or Oracle database management and queries, Networking, and Scripting
• 3-year minimum Landis+Gyr AMI product working knowledge (Command Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar.
• High degree of analytical skills; able to complete methodical root cause analysis
• Excellent communication, documentation, and customer service skills.