Premium Sales Account Executive

Panthers Partnership; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in sports entertainment is seeking a motivated Account Executive for Premium Sales. This exciting role involves selling luxury suites, memberships, and tickets while providing exceptional customer service to clients. You will be responsible for relationship building and ensuring client satisfaction, all while working in a dynamic environment. If you thrive in sales and are passionate about sports, this opportunity will allow you to make a significant impact in the industry. Join a team that values excellence and teamwork, and help elevate the fan experience at major sporting events.

Qualifications

• Minimum 2 years of sales experience at collegiate or professional level.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Sell luxury suites, memberships, and tickets for events.
• Provide high-level customer service and maintain client relationships.

Skills

Organizational Skills

Verbal Communication

Written Communication

Decision Making

Teamwork

Multi-tasking

Job description

Account Executive - Premium Sales - Panthers

800 S Mint St, Charlotte, NC 28202, USA Req #1070

Tuesday, February 11, 2025

Department: Ticket Sales & Services

Reporting Relationship: Reports to the Premium Sales Manager

Status: Full-Time (Exempt)

Compensation: Salary plus commission

Primary Responsibilities:

Selling Responsibilities:

• Sell Luxury Suites
• Sell Long Term and Single Event Rentals for Panthers, Charlotte FC and major stadium events
• Sell Membership Clubs
• Sell Suite Club PSLs for Panthers and Charlotte FC
• Additional Selling Responsibilities:
• PSLs and Season Tickets through outbound sales calls, phone sales
• Silver Club Level PSLs and Season Tickets
• Upgrading current PSL Owners through outbound and service calls
• Single Game Tickets
• Group Tickets
• Represent Tepper Sports & Entertainment in various organizational promotions, charity functions, speaking engagements.
• Assist (as needed) in the development, coordination, implementation of game day activities for both Carolina Panthers and Charlotte FC.
• Committed to the support of department goals and objectives, such as budgets and sales goals.
• Provide Premium Sales Manager with necessary support/statistical data

Service Responsibilities:

• Provide a high level of customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
• Work with Premium Service, Ticket Operations and Ticket Service Representatives to ensure all accounts are active, documented and up-to-date on invoicing, contracts, renewals, etc.
• Assist in determining and implementing enhancement programs for full season accounts to generate sales and member retention.
• Ensure proper maintenance of full season accounts is performed and current quality standards are met or exceeded.

Additional Responsibilities:

• Assist in the overall success & meeting goals of the sales area of the Ticket Office
• Administrative duties including filing, answering phones, and provide support to Ticketing Department
• Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
• Other duties as assigned by Department Leadership
• Fulfill various responsibilities by assisting other departments (as needed)

Minimum Qualifications

• At least 2 years of sales experience at the collegiate or professional level
• Must be flexible and available to work evenings and/or weekends, nights, and holidays
• Must pass pre-employment screens

Skills for Success

• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Works well under pressure while maintaining a positive attitude
• Must be a team player, reliable, and dependable
• Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
• Must maintain complete confidentiality of privileged, and/or sensitive information
• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
• Must be able to multi-task while managing time successfully

Physical Requirements

• Sitting at desk and computer for long periods of time
• Standing for extended periods of time
• Must be able to lift 15 pounds at a time

This job operates in a professional office environment, as well as, outside in a stadium facility environment at times which may include inclement weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.