Account Executive - Premium Sales - CLTFC

Charlotte FC; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Account Executive for Premium Sales. This exciting role involves selling luxury suites and managing client relationships in a fast-paced environment. You will prepare tailored sales presentations, utilize CRM tools to track leads, and engage in networking events to showcase premium ticket products. The ideal candidate thrives under pressure, has excellent communication skills, and is committed to delivering outstanding customer service. Join a team dedicated to enhancing the fan experience and driving ticket sales for major events.

Qualifications

• 2-3 years of sales experience in a professional environment.
• Proven ability to build long-lasting client relationships.

Responsibilities

• Sell luxury suites and event rentals for Charlotte FC.
• Provide exceptional customer service and maintain client accounts.

Skills

Sales Experience

Customer Service

Communication Skills

CRM Management

Relationship Building

Job description

Position: Account Executive-Premium Sales CLTFC
Department: Ticket Sales & Services
Reporting Relationship: Reports to the Premium Sales Manager
Status: Full-Time (Exempt)
Compensation: Salary, plus commission

Primary Responsibilities:

Selling Responsibilities:
* Sell Luxury Suites
* Sell Long-term and Single Event Rentals for Charlotte FC and major stadium events
* Sell Suite Club PSLs for Charlotte FC
* Prepare compelling sales presentations that highlight the benefits of premium ticket products. Tailor your pitch to address the specific needs and interests of potential clients.
* Plan to have outside meetings weekly with premium prospects. Use these meetings to build relationships, understand client needs, and demonstrate how your products can meet those needs.
* Use your CRM system effectively to manage and follow up on personal sales leads. Regularly update contact information, record interactions, and prioritize leads based on their likelihood to purchase.
* Participate in events and client entertainment activities as assigned. These provide opportunities to network with prospects in a less formal setting and showcase your products.
* Work closely with your team to maintain inventory integrity and provide excellent customer service. Use your CRM to document every deal and ensure timely responsiveness to inbound leads.
* Regularly evaluate your sales techniques and seek feedback from your manager and peers. Stay updated on industry trends and competitor offerings to enhance your sales approach.

Service Responsibilities:
* Provide extreme customer service to all clients, including relationship building, day-to-day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow-up, etc.
* Work with Premium Service, Ticket Operations, and Ticket Service Representatives to ensure all accounts are active, documented, and up to date on invoicing, contracts, renewals, etc.
* Assist in determining and implementing enhancement programs for full-season accounts to generate sales and member retention.
* Ensure proper maintenance of full-season accounts is performed and current quality standards are met or exceeded.

Additional Responsibilities:
* Assist in the overall success & meeting goals of the sales area of the Ticket Office
* Administrative duties including filing, answering phones, and providing support to the Ticketing Department
* Assist with all functions of the Ticket Office including, but not limited to, ticket sales, group sales, phone calls, written correspondence, special promotions and programs, etc.
* Other duties as assigned by Department Leadership
* Fulfill various responsibilities by assisting other departments (as needed)

Required Qualifications:
* A minimum of 2-3 years of sales experience at the collegiate or professional level
* Proven track record in developing long-lasting business relationships with clients
* Must be flexible and available to work evenings and/or weekends, nights, and holidays
* Ability to learn required business systems
* Must pass pre-employment screens

Essential Functions:
* Excellent organizational skills and attention to detail
* Strong verbal and written communication skills
* Works well under pressure while maintaining a positive attitude
* Must be a team player, reliable, and dependable
* Ability to make sound decisions and exercise independent judgment and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
* Must maintain complete confidentiality of privileged, and/or sensitive information
* Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
* Must be able to multi-task while managing time successfully

Physical Requirements:
* Sitting at a desk and computer for long periods
* Standing for extended periods
* Must be able to lift 15 pounds at a time

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.