Premium Retail Sales Lead: Elevate Customer Experience

Le Creuset; Montville (CT); On-site; USD 35,000 - 52,000; Full time

Job summary

Le Creuset is seeking a Retail Sales Lead/Key Holder in Montville, CT to support sales, service, and daily store operations. This full-time role includes opening and closing duties, securing the store, and executing cash-handling procedures while delivering exceptional customer experiences.

You will share product knowledge on cooking, baking, and entertaining and help uphold Le Creuset’s visual and operational standards, contributing to sales and KPI goals.

Qualifications

• Experience in retail or customer service.
• Experience with opening/closing duties and cash handling preferred.
• Dependability and ability to follow security and operational procedures.
• Customer-focused with strong communication and teamwork skills.
• Flexibility to work days, evenings, weekends, and holidays.
• Genuine interest in cooking, baking, entertaining, and Le Creuset brand.

Responsibilities

• Open and close the store according to procedures, secure the store, manage keys and alarm codes, and handle cash-related tasks.
• Support sales and customer experience by providing personalized service and product knowledge.
• Maintain visual and operational standards, support merchandising, inventory control, and loss-prevention procedures.
• Collaborate with team members and store leadership, communicate effectively, and adapt to business needs.

Skills

Opening & closing duties

Cash handling

Customer service

Product knowledge

Teamwork

Flexible schedule

Interest in cooking/baking

Tools

Cash register

Job description

Le Creuset is seeking a Retail Sales Lead/Key Holder in Montville, CT to support sales, service, and daily store operations. This full-time role includes opening and closing duties, securing the store, and executing cash-handling procedures while delivering exceptional customer experiences.

You will share product knowledge on cooking, baking, and entertaining and help uphold Le Creuset’s visual and operational standards, contributing to sales and KPI goals.