Premium Retail General Manager – Store Leader

Le Creuset; Conroe (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Le Creuset is seeking a Retail General Manager in Conroe, TX, to lead a high‑performing team and manage daily store operations. You will drive sales, coaching, and customer experience while ensuring visual merchandising and inventory accuracy align with brand standards.

You will recruit and develop staff, optimize scheduling, control payroll, and partner with leadership to deliver exceptional service and profitable store performance in a premium cooking and entertaining brand environment.

Qualifications

• Previous management experience in a retail, hospitality, or customer-focused service environment
• Demonstrated experience leading and developing employees, managing performance, and creating an accountable team culture
• Strong business acumen with the ability to understand sales results, KPIs, staffing needs, and operational priorities
• Excellent communication, organizational, decision-making, and problem-solving skills
• Proficiency with Microsoft Excel, Word, and Outlook, as well as point-of-sale systems and handheld or laptop devices
• Flexibility to work a varied schedule based on business needs, including days, evenings, weekends, and holidays
• Ability to remain active on the sales floor for extended periods, climb ladders, and lift or carry up to 25 pounds, with or without reasonable accommodation
• A genuine passion for delivering exceptional customer experiences and developing high-performing teams

Responsibilities

• Drive Sales and Profitability: Own store performance by achieving sales, conversion, productivity, and profitability goals while effectively managing payroll and other controllable expenses
• Lead and Develop the Team: Recruit, onboard, train, coach, and retain a high-performing team. Set clear expectations, provide ongoing feedback, address performance concerns, and foster a positive and accountable work environment
• Deliver an Exceptional Customer Experience: Lead by example to ensure every customer receives personalized service, expert product guidance, and a joyful, premium Le Creuset brand experience
• Oversee Store Operations: Manage all aspects of daily store operations, including scheduling, cash management, inventory accuracy, visual merchandising, loss prevention, safety, and compliance with company policies and procedures
• Analyze and Improve Performance: Review sales reports, KPIs, customer trends, and operational results to identify opportunities and implement action plans that support business growth
• Build Strong Partnerships: Communicate store performance, staffing needs, and business priorities to leadership while collaborating with Retail, Human Resources, and other support teams

Skills

Retail management

Customer service

Sales analytics

POS systems

Team leadership

Scheduling

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

POS systems

Job description

Le Creuset is seeking a Retail General Manager in Conroe, TX, to lead a high‑performing team and manage daily store operations. You will drive sales, coaching, and customer experience while ensuring visual merchandising and inventory accuracy align with brand standards.

You will recruit and develop staff, optimize scheduling, control payroll, and partner with leadership to deliver exceptional service and profitable store performance in a premium cooking and entertaining brand environment.