Premium Patient Experience Concierge for Aesthetic Wellness

NakedMD; Costa Mesa (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Employee discounts on NakedMD services

Professional development and training

Team-oriented environment at Newport/+

Job summary

NakedMD, a premier medical aesthetics and wellness brand, is seeking a Concierge Representative at our Costa Mesa location to guide patients through their aesthetic journey. You will collaborate with studio teams and report to the Concierge Manager, supporting appointment conversions and membership enrollments.

Responsibilities include handling patient communications, scheduling across locations, and maintaining HIPAA-compliant records while promoting services and memberships.

Qualifications

• High school diploma or equivalent.
• 1–3 years of call center experience.
• Experience using a CRM to document patient interactions.
• Experience using scheduling software to book, reschedule, and confirm appointments.
• HIPAA knowledge and compliant handling of patient information.
• Authorized to work in the United States.
• Available Friday and Saturday shifts; Monday–Saturday schedule for full-time.
• Part-time: Friday & Saturday plus one weekday (3 days a week) availability.

Responsibilities

• Handle inbound and outbound patient communications via phone, text, and digital messaging.
• Provide accurate information on services, pricing, memberships, and promotions.
• Schedule, reschedule, and confirm appointments across multiple locations; coordinate complex plans.
• Send reminders and confirmations to minimize no-shows; conduct proactive outreach.
• Follow up on unclosed inquiries and consultations to drive appointment conversion.
• Document all interactions in the CRM/practice management system.
• Present and explain nakedmd membership options and benefits.
• Maintain HIPAA-compliant handling of patient information.
• Escalate complex concerns to Concierge Manager and contribute to process improvements.

Skills

Call center experience

CRM usage

Scheduling software

Consultative selling

HIPAA compliance

Authorized to work in US

Bilingual ability

Education

High school diploma

Tools

Boulevard BLVD CRM

Job description

NakedMD, a premier medical aesthetics and wellness brand, is seeking a Concierge Representative at our Costa Mesa location to guide patients through their aesthetic journey. You will collaborate with studio teams and report to the Concierge Manager, supporting appointment conversions and membership enrollments.

Responsibilities include handling patient communications, scheduling across locations, and maintaining HIPAA-compliant records while promoting services and memberships.