Premium Manager | Etihad Park - NYCFC

ASM Global; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

Legends Global is seeking a Premium Manager for Etihad Park in Queens, NY. This role drives revenue through premium seating offerings, coordinating suites, lounges, and clubs while cultivating corporate and individual clients.

You will lead staffing, training, and inventory controls, ensuring safe, compliant operations and exceptional guest experiences during events.

Qualifications

• Strong supervisory and leadership skills with the ability to direct, motivate, and develop staff.
• Excellent customer service orientation with consistent high service standards.
• Strong organizational and problem-solving abilities under pressure.
• Proven conflict resolution skills with professionalism and fairness.
• Clear communication, both written and verbal, with staff and guests.
• Ability to foster positive working relationships in a team environment.
• Proficiency with POS systems and inventory tools for reporting.
• Ability to interpret policies and union provisions in day-to-day ops.

Responsibilities

• Manage the entire Suite services operation and two Premium Club operations.
• Hire and discipline staff per collective agreement guidelines.
• Develop departmental training and monitor performance.
• Control inventory for pantries and suites/clubs with monthly reports.
• Enforce health, safety, and alcohol compliance policies.
• Schedule staff to ensure union compliance and minimize overtime.
• Oversee food expediting from kitchen for suites and clubs.
• Coordinate with Kitchen/Warehouse for proper service.
• Deliver top-tier guest experiences and maintain standards.
• Manage assets and waste, ensuring accurate monthly reporting.
• Lead projects and duties assigned by management.

Skills

Supervisory leadership

Customer service

Organizational skills

Problem solving

Communication skills

Team collaboration

POS systems

Inventory management

Policy interpretation

Tools

POS systems

Inventory management tools

Job description

THE ROLE: Premium Manager

LOCATION: Etihad Park – Willets Point, Queens, NY

ABOUT LEGENDS GLOBAL

Legends Global is the premier partnertothe world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale,expertise, and connectivity to help our partners grow. The Legends Global Way guides how weoperate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About the Role

As the Premium Manager at Etihad Park, youare responsible fordriving revenue growth through the sale of premium seating and its assets –suites, lounge, clubs, etc. Your role involves developing and executing strategic initiatives to maximize revenue for seasonal and multi-year agreements, as well as single event rentals. You will target both corporate clients and individual customers,leveragingyour proventrack recordin sales to cultivate new business relationships whilemaintainingexisting client accounts.

As a Premium Manager, you are committed to the financial well-being and growth of the Premium Sales & Service program and the guests whoparticipatein it. Your contributions will drive short- and long-term revenue results.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Managerthe entire Suite services operation and two Premium Club operations (Sideline & Centerline).

• Responsible for hiring and discipline of Suites/Clubs staff within the guidelines of the collective agreement.

• Formulate and implement specific departmental training for all positions; monitor and mentor.

• Responsible for inventory control of all pantries and Suites/Clubs including par-stocks, security of product, and monthly reporting viaYellowDog.

• Understand and enforce Legends Hospitality’s health and safety policies/practices.

• Manage the scheduling of all positions to ensure union compliance without needless overtime

• Oversee food expediting from main & suite kitchen (including hot and cold food, sauces, breads, etc.)

• Liaison with Kitchen and Warehouse, to ensure proper Suite & Club service

• Ensure top service to wow anddelight guests

• Enforce all rules and standards of Legends Hospitality

• Understand and enforce alcohol compliance policies

• Manage relationships with NYCFC premium sales team as well as any relevant parties from Etihad Park

• Manage financial controls in COS, labor, and inventory to meet company targets and stretch goals

• Implement all Suite/Club standards and manage assets (small wares) including transportation, storage, and breakage

• Manage waste, breakage, and staff meals/beverage to ensure monthly reporting isaccurate

• Implement any projects andduties assigned by management.

• Available to work non-traditional hours (Nights, Weekends & Holidays)

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. Therequirements listed below are representative of theknowledge, skill, and/or abilityrequired. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

• Strong supervisory and leadership skills with the ability to direct, motivate, and develop supervisors and front-line staff in a high-volume, fast-paced environment.

• Strong customer service orientation and the ability tomaintainhigh service standards consistently across multiple locations.

• Strong organizational and problem-solving skills, with the ability to manage multiple priorities and make sound decisions under pressure.

• Proven ability to resolve conflict among peers, employees, and guests with professionalism and fairness.

• Strong communicationskills, both verbal and written, for interacting with staff, management, union representatives, and guests.

• Ability to build positive working relationships and promote a collaborative, respectful work environment.

• Proficiencywith POS systems, inventory management tools, and basic office applications for reporting and analysis.

• Ability to interpret and apply policies, collective agreement provisions, and regulatory requirementsforday-to-day operations.

EDUCATION AND EXPERIENCE

• 2-5years ofsupervisory experience in a high-volume, fast-paced, food and beverage, or hospitality environment.Club environments are a plus.

• 2-5years ofsupervisory experience inSuite’senvironment.

• Familiarity with unionized environments and experience managing unionized employees.

• Working knowledge of inventory control systems, cost management, menu development and costing, and basic financial reporting.

• Working knowledge of inventory and POS systems used in concessions or quick-service operations.

• Demonstrated understanding and working knowledge of cooking or quick food service operations.

• Understanding safe food handling policies and standards; food handler certification is an asset.

• Understanding responsible alcohol service regulations and best practices.

• Team player with the ability to work as an individual contributor whenrequired.

• Ability to work flexible shifts including evenings, weekends, and holidays based on the Etihad Park event schedule.

WORK ENVIRONMENT & TRAVEL

Work Location: On Site
Location/Venue: Etihad Park – NYCFC

Flexibility to work extended hours, evenings, weekends, and holidays based on stadium events, matches, and concert schedules.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift/move/maneuverat least30-50lbs.

• Constant standing, walking, bending, reaching and repetitive motions.

• Ability to work in all weather conditions.

• Exposure to loud noises(i.e.,fireworks, voices, and audio systems), flashing lights,and extreme heat/cold

At Legends Global, our people power every success.You’llwork alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. Ifyou’redriven tooperateat the highest level, build with purpose, and help partners win on the biggest stages,you’llthrive here.

COMPENSATION

The salary range for this position is80,000 per year,commensuratewith experience, skills, and qualifications. Legends Global offers a competitive total rewards package.

#LI-EC1