Catering Operations Manager | Etihad Park

Legends Global; New York (NY); On-site; USD 64,000 - 86,000; Full time

Job summary

Legends Global is seeking a Catering Operations Manager to orchestrate the on-site delivery of food and beverage services for Etihad Park in Queens, NY. You will serve as the main point of contact for the client during events and lead catering staff before, during, and after each occasion.

The role requires strong financial planning, menu coordination with the Executive Chef and F&B leadership, and a commitment to safe alcohol service.

Qualifications

• Experience in financial analysis, budgeting, and marketing.
• Knowledge of venues, events industries, and markets.
• Ability to manage a fast-paced environment with multiple tasks.
• Experience evaluating risks and liabilities of events.

Responsibilities

• Create, review, and revise BEOs with leadership prior to each event.
• Conduct pre-event inspections of function space for setup and ambiance.
• Collaborate with client to confirm itinerary and last-minute changes.
• Lead pre-shift lineup, assign tasks, and communicate service expectations.
• Supervise catering servers and ensure high-quality service.
• Anticipate guest needs and respond to requests during events.
• Monitor food presentation and adherence to event specs.
• Enforce responsible alcohol service per policies.
• Address guest concerns promptly and professionally.
• Complete event closing duties and collect client feedback.
• Ensure staff complete side-work and close-out properly.
• Provide feedback on staff performance to leadership.
• Maintain cleanliness in front- and back-of-house areas.
• Foster a positive environment that supports teamwork and service.
• Notify management when supplies run low and assist with restocking.

Skills

Financial analysis

Budgeting

Marketing knowledge

Interpersonal skills

Communication skills

Multitasking

Risk assessment

Team player

Vendor liaison

Education

Bachelor's degree

Tools

Excel

Database software

Word processing

Job description

THE ROLE:

Catering Operations Manager

LOCATION:

Etihad Park | Willet's Point, Queens, NY

About Legends Global

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About The Role

The Catering Operations Manager plays a critical role in orchestrating the seamless delivery of food & beverages for the premium and event space in Etihad Park, NYC's first-ever soccer-specific stadium located at Willet's Point in Queens. This role acts as the main point of contact for the client on-site and leads the catering staff before, during, and after the event. The Catering manager plays a critical role in orchestrating the seamless delivery of food & beverages to Etihad Park.

What You’ll Do (key Responsibilities & Outcomes)

• Create, review, and revise the Banquet Event Orders (BEOs) with the Executive Chef, GM and F&B leadership prior to each event to confirm menu details, timing, special requests, and staffing needs.
• Conduct pre-event inspections of function space to ensure cleanliness, proper setup, and ambiance.
• Work with the client on a frequent basis to confirm the itinerary and review any last-minute adjustments if applicable.
• Lead the pre-shift lineup: assign tasks, inspect uniforms, review menu details, and communicate service expectations.
• Supervise catering servers throughout the event, ensuring high-quality service delivery.
• Anticipate guest needs, promptly respond to requests, and maintain a visible presence during events.
• Monitor food presentation, garnishes, and adherence to event specifications.
• Enforce responsible alcohol service in accordance with company policies.
• Address guest concerns or service issues promptly and professionally.
• Complete event closing duties, including detailing operations and client feedback.
• Ensure staff complete all side-work and closing responsibilities before signing out.
• Provide feedback on staff performance and communicate any disciplinary concerns to the Senior Director of Hospitality.
• Maintain cleanliness and organization in both front-of-house and back-of-house areas during events.
• Foster a positive and productive work environment that supports teamwork and excellent service.
• Notify management when supplies (e.g., condiments, beverages) are running low if applicable.
• Practice safe work habits and complete company and venue safety and general compliance training.
• Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.
• Adheres to the Legends Global and venue company policies.
• Complete other duties assigned by management.

What You Bring (qualifications & Experience)

• Expertise in financial analysis and planning, budgeting, and marketing.
• Working knowledge of local and regional markets, venue operations, and special events industries.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to effectively evaluate risks and liabilities of special events and stadium rentals.
• Excellent interpersonal and communication skills.
• Excellent computer skills, including proficiency in spreadsheet, database, and word processing programs.

Education And Experience

• Bachelor’s degree in hospitality management, culinary, or business preferred
• 2-5 years of hands-on food service, banquet service, or premium food arena preferred
• Hands on experience working closely with team ownership, high end clientele
• Understanding responsible alcohol service regulations and best practices.
• Team player with the ability to work as an individual contributor when required.

WORK ENVIRONMENT & TRAVEL

• This role is based on site at Etihad Park in Queens, NY
• Flexibility to work extended hours, evenings, weekends, and holidays based on stadium events, matches, and concert schedules is required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to lift/move/maneuver at least 30-50 lbs.
• Constant standing, walking, bending, reaching and repetitive motions.
• Ability to work in all weather conditions.

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

Compensation

The salary range for this position is $75,000 per year commensurate with experience, skills, and qualifications. Legends Global offers a competitive total rewards package.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.