Premium Laundry Valet - Guest Experience

Four Seasons Hotels Ltd; Santa Barbara (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hourly rate $22.28

Dynamic employee culture

Inclusive and diverse events

Competitive benefits (Medical, Dental,

Vision, EAP, 401k

Vacation & Holiday Pay

Sick Pay, Disability Coverage

Life Insurance

Employee travel discounts

Employee meals

Learning and development programs

And so much more!

Job summary

Four Seasons Resort The Biltmore Santa Barbara is seeking a Laundry Valet Attendant to join our luxury property. You will support daily laundry and valet operations, handle guest garments with care, and ensure items are finished and presented to the highest standards.

You will inspect, tag, and track garments, coordinate with housekeeping, and deliver exceptional service while complying with safety and quality protocols. A full-time schedule in Santa Barbara is available.

Qualifications

• Excellent communication skills.
• Stand for full shift.
• Read and write in English.
• Knowledge of commercial laundry.
• Knowledge of dry cleaning and pressing/steaming of different type of garments and fabrics materials.
• Minimum of 6 months experience in a similar role or Dry-Cleaning experience.
• A high school degree or equivalent experience required.

Responsibilities

• Respond to guest requests for laundry, dry cleaning, and pressing services, coordinating garment pick-up, documenting service details, and ensuring timely delivery.
• Inspect, tag, and track guest garments to maintain accurate identification and prevent loss or misplacement throughout the cleaning process.
• Evaluate clothing care requirements and determine appropriate treatment methods, including washing, dry cleaning, pressing, stain removal, and minor repairs.
• Process guest garments using industry-approved equipment, chemicals, and temperature settings while adhering to fabric care specifications.
• Fold, package, or hang completed garments according to guest preferences and Four Seasons service standards.
• Process employee uniforms, ensuring proper cleaning, organization, and distribution to the Housekeeping department.
• Operate and maintain laundry and dry-cleaning equipment, including washers, dryers, pressing machines, steam tunnels, and irons, while following all safety procedures.
• Conduct routine equipment inspections and promptly report maintenance concerns or operational deficiencies to management.
• Deliver exceptional guest service by maintaining professional communication, anticipating guest needs, and resolving service requests efficiently.
• Comply with Four Seasons standards, Sequence of Service procedures, and departmental quality expectations to ensure a luxury guest experience.
• Support Monthly Linen and Uniform inventories
• Support Laundry operations as needed

Skills

Excellent communication

Stand for full shift

English literacy

Commercial laundry

Dry-cleaning & pressing

6 months experience

High school diploma

Education

High school diploma or equivalent

Job description

Four Seasons Resort The Biltmore Santa Barbara is seeking a Laundry Valet Attendant to join our luxury property. You will support daily laundry and valet operations, handle guest garments with care, and ensure items are finished and presented to the highest standards.

You will inspect, tag, and track garments, coordinate with housekeeping, and deliver exceptional service while complying with safety and quality protocols. A full-time schedule in Santa Barbara is available.