Premium In-Room Dining Concierge

B.-F.-Saul-Hospitality-Group-; Washington (District of Columbia); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Short-term and long-term disability

Job summary

The Hay-Adams in Washington, DC is seeking a dedicated In-Room Dining teammate to provide exemplary guest service. You will take orders, prepare and deliver food and beverages to guest rooms, and maintain in-room dining side-work with a focus on accuracy and courtesy.

Duty includes night shift coverage, ensuring privacy and safety of guests, and coordinating with kitchen and front-of-house teams to uphold The Hay-Adams high standards of service and hospitality.

Qualifications

• High school diploma or GED; 3–6 months related experience and/or training; or equivalent combination of education and experience.
• Must have good working knowledge of English; read, write and present information clearly.
• Basic math skills: add/subtract, multiply/divide with dollars, measurements for service tasks.

Responsibilities

• Provide excellent guest service according to Hay Adams standards, take orders, and deliver food and beverage to guest rooms.
• Execute designated side-work in In-Room Dining and assist with night shift operations.
• Respect guest privacy, observe do-not-disturb signs, and safeguard guest property.
• Accurately take orders and post them in Micros; prepare, deliver, and present items to rooms.
• Maintain cleanliness and stock service items; clear and reset trolleys per standards.
• Relay breakfast preorders to kitchen accurately and conduct morning mise-en-place.
• Report damages or worn items; uphold high customer care and professional conduct.

Skills

Guest service

English language

Education

High school diploma/GED

Job description

The Hay-Adams in Washington, DC is seeking a dedicated In-Room Dining teammate to provide exemplary guest service. You will take orders, prepare and deliver food and beverages to guest rooms, and maintain in-room dining side-work with a focus on accuracy and courtesy.

Duty includes night shift coverage, ensuring privacy and safety of guests, and coordinating with kitchen and front-of-house teams to uphold The Hay-Adams high standards of service and hospitality.