Premium HNW Auto Concierge Director

JPMorgan Chase; New York (NY); On-site; USD 180,000 - 320,000; Full time

Job summary

Chase Auto Direct is seeking a senior leader to design, launch, and scale a High Net Worth Auto Concierge capability. The role focuses on premium client experience, streamlined intake, and disciplined underwriting with independent decisioning authority.

You will drive cross-functional partnerships across underwriting, risk, operations, legal, compliance, product, and client channels to ensure scalable, measurable, and high-value outcomes for auto financing clients.

Qualifications

• Significant experience in consumer lending, auto finance, underwriting, credit operations, premium servicing, client coverage, or financial services operations.

Responsibilities

• Lead the design, launch, and scaling of the HNW Auto Concierge team within Chase Auto Direct, with goals of funded-loan growth, higher conversion, and higher satisfaction for high-value buyers.
• Build a premium service model for high-value auto clients, including referral intake, eligibility triage, case assignment, documentation orchestration, underwriting handoff, funding coordination, and post-close follow-up.
• Establish a clear operating model that separates concierge execution from independent underwriting decisioning.
• Partner with underwriting, risk, operations, legal, compliance, product, and back-office teams to align processes and controls.
• Define client eligibility tiers, referral channels, service standards, escalation protocols, and performance metrics.
• Create scalable processes, playbooks, SLAs, dashboards, and governance routines for consistent execution.

Skills

Consumer lending

Auto finance

Underwriting

Credit operations

Premium servicing

Client coverage

Financial services operations

Job description

Chase Auto Direct is seeking a senior leader to design, launch, and scale a High Net Worth Auto Concierge capability. The role focuses on premium client experience, streamlined intake, and disciplined underwriting with independent decisioning authority.

You will drive cross-functional partnerships across underwriting, risk, operations, legal, compliance, product, and client channels to ensure scalable, measurable, and high-value outcomes for auto financing clients.