PREMIUM GUEST RELATIONS SUPERVISOR-CRYPTO.COM ARENA

Compass Group USA; Los Angeles (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA is seeking a Premium Suite Guest Services professional to support event operations and guest relations at our venues. You will assist with catering requests, client setup for events and menu builds, and ensure superior service throughout the event lifecycle.

You will also analyze client feedback, coordinate reservations for dining experiences, and work with the PSS team to resolve billing questions while supporting day-of-event service recovery as needed.

Qualifications

• Proficient in Microsoft Outlook, Word, Excel, PowerPoint.
• English reading, writing, math and basic computer skills required.
• Ability to stand, walk extensively, and perform physical tasks.

Responsibilities

• Assist in maintaining standards to exceed guest expectations.
• Serve as main contact for guests to request catering and set up events and menus.
• Analyze client and operations feedback to improve services.

Skills

Microsoft Office

English proficiency

Physical stamina

Schedule flexibility

Extended shifts

Tools

Outlook

Excel

Word

PowerPoint

Job description

Select how often (in days) to receive an alert:

Pay Range: $23 to $25

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

• Assists in maintaining standards to ensure all premium suite services exceed guests’ expectations.
• Serves as the primary point of contact for guests to request catering as well as being responsible for setting up clients, events and menu builds.
• Analyzes feedback from clients and operations to continually enhance services.
• Serves as point of contact for guests requesting reservations for dining at Lexus and Yaamava Club.
• Ensures all A/R and suite requests are processed.
• Communicates effectively with Premium Suite clients and AEG Premium Sales & Service team (PSS) to process any billing questions or issues.
• Assists Premium Guest Relations Manager for day of event service recoveries as well assist with suite or club inquiries relating to operations or billing.

Job Requirements

• English reading, writing, math and computer skills required. Proficient in Microsoft Outlook, Word, Excel, PowerPoint.
• Must be able to stoop, bend and perform extensive standing and walking including stairs.
• May be required to perform diverse physical tasks
• Possible hazards include, but are not limited to slips, trips, falls, burns, cuts and strains
• Ability to experience and evaluate services in accordance with Levy standards
• Must be able to work extended shifts of 8 hours or more as business dictates
• Must be flexible with schedule and able to work different shifts

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.