Premium Guest Experience Specialist

Paylocity

Santa Fe, Northern (NM, KY)

Hybrid

USD 32,000 - 42,000

Full time

5 days ago
Be an early applicant
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

401k match
Employee discounts
Free meals
Free parking
Growth opportunities

Job summary

Heritage Hotels & Resorts in New Mexico seeks a Guest Experience Host to deliver meaningful, personalized service from arrival to departure, weaving storytelling and gracious care into every interaction.

You will work with peers across hotel teams to anticipate needs, recommend local experiences, and celebrate special occasions, while upholding confidentiality and a polished professional presence.

Qualifications

  • High school diploma or equivalent required.
  • 0–2 years of guest-facing hospitality or customer service.
  • Luxury or high-volume hospitality experience preferred.
  • Excellent guest service skills with a passion for elevated experiences.
  • Strong interpersonal and communication skills.
  • Ability to stand for extended periods and lift up to 25 pounds.
  • Flexible availability including nights, weekends, and holidays.
  • Ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms.

Responsibilities

  • Maintain a high level of positive, professional interaction with guests.
  • Assist guests with arrivals, departures, and personalized recommendations.
  • Coordinate with back-of-house teams to fulfill guest requests.
  • Articulate the property's story, inspiration, and mindset to guests.
  • Handle guest concerns with confidentiality and discretion.
  • Acknowledge special occasions and arrange room upgrades when applicable.

Skills

Guest service
Interpersonal skills
Communication
Emotional intelligence
Attention to detail
Problem solving

Education

High school diploma or equivalent

Tools

Reservation systems
POS systems
Microsoft Office
Google platforms

Job description

Heritage Hotels & Resorts in New Mexico seeks a Guest Experience Host to deliver meaningful, personalized service from arrival to departure, weaving storytelling and gracious care into every interaction.

You will work with peers across hotel teams to anticipate needs, recommend local experiences, and celebrate special occasions, while upholding confidentiality and a polished professional presence.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Luxury Guest Experience Host - Storytelling & Service
Luxury Guest Experience Host - Storytelling & Service

Hotel Chaco • Albuquerque (NM)

On-site
USD 32,000 - 42,000
Competitive pay
401k match
Employee discounts
+4
Guest Experience Host
Guest Experience Host

Hotel Chaco • Albuquerque (NM)

On-site
USD 32,000 - 42,000
Competitive pay
401k match
Employee discounts
+4
Guest Experience Host
Guest Experience Host

Paylocity • Santa Fe (NM), Northern (KY)

Hybrid
USD 32,000 - 42,000
401k match
Employee discounts
Free meals
+2
Lead Guest Experience Host
Lead Guest Experience Host

Heritage-Hotels-Resorts • Santa Fe (NM)

On-site
USD 38,000 - 52,000
401k matching
Employee discounts
Complimentary meals during shifts
+2
Restaurant Host
Restaurant Host

Hotel Chaco • Albuquerque (NM)

On-site
USD 17,000 - 22,000
401(k) match 25%
Employee discounts
Complimentary meals
+3
Restaurant Host
Restaurant Host

Paylocity • Albuquerque (NM), Northern (KY)

On-site
USD 24,000 - 32,000
401(k) match
Employee discounts
Complimentary meals
+3
Guest Experience Host – Luxury Dining
Guest Experience Host – Luxury Dining

Paylocity • Albuquerque (NM), Northern (KY)

Hybrid
USD 24,000 - 32,000
401(k) match
Employee discounts
Complimentary meals
+3
Lead Guest Experience — Elevate Luxury Hospitality
Lead Guest Experience — Elevate Luxury Hospitality

Heritage-Hotels-Resorts • Santa Fe (NM)

On-site
USD 38,000 - 52,000
401k matching
Employee discounts
Complimentary meals during shifts
+2
Bell Attendant
Bell Attendant

Heritage Hotels & Resorts, Inc. • Las Cruces (NM)

Hybrid
USD 17,000 - 22,000
401k match
Employee discounts
Complimentary meals during shifts
+3
Bell Attendant
Bell Attendant

Heritage-Hotels-Resorts • Santa Fe (NM)

On-site
USD 28,000 - 36,000
Competitive pay
401k match
Employee discounts
+4