Premium Guest Experience Specialist

Paylocity; Santa Fe, Northern (NM, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k match

Employee discounts

Free meals

Free parking

Growth opportunities

Job summary

Heritage Hotels & Resorts in New Mexico seeks a Guest Experience Host to deliver meaningful, personalized service from arrival to departure, weaving storytelling and gracious care into every interaction.

You will work with peers across hotel teams to anticipate needs, recommend local experiences, and celebrate special occasions, while upholding confidentiality and a polished professional presence.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of guest-facing hospitality or customer service.
• Luxury or high-volume hospitality experience preferred.
• Excellent guest service skills with a passion for elevated experiences.
• Strong interpersonal and communication skills.
• Ability to stand for extended periods and lift up to 25 pounds.
• Flexible availability including nights, weekends, and holidays.
• Ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms.

Responsibilities

• Maintain a high level of positive, professional interaction with guests.
• Assist guests with arrivals, departures, and personalized recommendations.
• Coordinate with back-of-house teams to fulfill guest requests.
• Articulate the property's story, inspiration, and mindset to guests.
• Handle guest concerns with confidentiality and discretion.
• Acknowledge special occasions and arrange room upgrades when applicable.

Skills

Guest service

Interpersonal skills

Communication

Emotional intelligence

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Reservation systems

POS systems

Microsoft Office

Google platforms

Job description

Heritage Hotels & Resorts in New Mexico seeks a Guest Experience Host to deliver meaningful, personalized service from arrival to departure, weaving storytelling and gracious care into every interaction.

You will work with peers across hotel teams to anticipate needs, recommend local experiences, and celebrate special occasions, while upholding confidentiality and a polished professional presence.