Luxury Guest Experience Host - Storytelling & Service

Hotel Chaco; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401k match

Employee discounts

Complimentary meals

Free employee parking

Growth opportunities

People-first culture

Job summary

Heritage Hotels & Resorts in Albuquerque, NM seeks a Guest Experience Host who will craft meaningful, personalized stays from arrival to departure. You’ll engage guests with storytelling, provide refined service, and protect guest privacy while anticipating needs.

Join a culture rooted in New Mexico pride, with competitive pay, benefits, employee discounts, and growth opportunities as you help guests explore local attractions and hotel experiences.

Qualifications

• 0–2 years of guest-facing hospitality or customer service experience, or equivalent education.
• Luxury or high-volume hospitality experience preferred.
• Ability to stand for extended periods and lift up to 25 pounds.
• Flexible availability, including nights, weekends and holidays.
• Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms.

Responsibilities

• Maintain a high level of positive and professional interaction with coworkers and guests.
• Welcome guests into the Heritage experience by articulating the property's story and mindset.
• Provide knowledgeable recommendations regarding hotel events, local attractions, restaurants and experiences.
• Anticipate guest needs and respond with proactive thoughtful service.
• Maintain confidentiality for guest safety and comfort.
• Follow all safety and security policies and procedures.
• Maintain a clean, organized work area and professional appearance.

Skills

Guest service

Interpersonal skills

Emotional intelligence

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Reservation systems

POS systems

MS/Google suites

Job description

Heritage Hotels & Resorts in Albuquerque, NM seeks a Guest Experience Host who will craft meaningful, personalized stays from arrival to departure. You’ll engage guests with storytelling, provide refined service, and protect guest privacy while anticipating needs.

Join a culture rooted in New Mexico pride, with competitive pay, benefits, employee discounts, and growth opportunities as you help guests explore local attractions and hotel experiences.