Luxury Guest Experience Host - Storytelling & Service

Hotel Chaco

Albuquerque (NM)

On-site

USD 32,000 - 42,000

Full time

7 days ago
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Benefits offered by this job

Competitive pay
401k match
Employee discounts
Complimentary meals
Free employee parking
Growth opportunities
People-first culture

Job summary

Heritage Hotels & Resorts in Albuquerque, NM seeks a Guest Experience Host who will craft meaningful, personalized stays from arrival to departure. You’ll engage guests with storytelling, provide refined service, and protect guest privacy while anticipating needs.

Join a culture rooted in New Mexico pride, with competitive pay, benefits, employee discounts, and growth opportunities as you help guests explore local attractions and hotel experiences.

Qualifications

  • 0–2 years of guest-facing hospitality or customer service experience, or equivalent education.
  • Luxury or high-volume hospitality experience preferred.
  • Ability to stand for extended periods and lift up to 25 pounds.
  • Flexible availability, including nights, weekends and holidays.
  • Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms.

Responsibilities

  • Maintain a high level of positive and professional interaction with coworkers and guests.
  • Welcome guests into the Heritage experience by articulating the property's story and mindset.
  • Provide knowledgeable recommendations regarding hotel events, local attractions, restaurants and experiences.
  • Anticipate guest needs and respond with proactive thoughtful service.
  • Maintain confidentiality for guest safety and comfort.
  • Follow all safety and security policies and procedures.
  • Maintain a clean, organized work area and professional appearance.

Skills

Guest service
Interpersonal skills
Emotional intelligence
Attention to detail
Problem solving

Education

High school diploma or equivalent

Tools

Reservation systems
POS systems
MS/Google suites

Job description

Heritage Hotels & Resorts in Albuquerque, NM seeks a Guest Experience Host who will craft meaningful, personalized stays from arrival to departure. You’ll engage guests with storytelling, provide refined service, and protect guest privacy while anticipating needs.

Join a culture rooted in New Mexico pride, with competitive pay, benefits, employee discounts, and growth opportunities as you help guests explore local attractions and hotel experiences.

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