Concourse Supervisor

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 43,000 - 62,000; Part time

Benefits offered by this job

Guaranteed hours

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking an Arena Concourse Supervisor to oversee front-line teams across food & beverage, merchandise, and guest services at the MSG Arena concourse.

This part-time role guarantees 70 hours a month, with two events per week, and reports to the Arena Concourse Manager. You will lead with energy, coach staff, ensure a safe, clean, and engaging guest experience, and enforce health, safety, and presentation standards while delivering

Qualifications

• 3–5 years of supervisory experience in events, sports, theatre operations within an entertainment venue.
• 60 credit hours of college coursework or equivalent certifications preferred.
• Experience supervising union staff desirable.
• Excellent communication and stakeholder engagement across levels.
• Proven ability to manage multiple tasks under tight deadlines and coach staff.

Responsibilities

• Supervise front-line colleagues across Food & Beverage, Merchandise, Custodial and Guest Service areas.
• Lead pre-shift meetings and provide timely feedback and coaching.
• Ensure guest experiences are exceptional and responsive to emergencies.
• Monitor DOH regulations and city codes, maintain a safe, clean environment.
• Address guest concerns and provide recovery solutions when needed.

Skills

Supervisory experience

Communication skills

People management

Coaching & mentoring

Time management

Education

60 college credits

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, theChristmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who are we hiring?

The MSG Arena Concourse Supervisor will be accountable for providing an exceptional guest experience throughout the Concession levels of the MSG Arena by leading and directing front line colleagues. The role will focus on partnering within Venues, and across functions, to get work done through others in a fast paced, and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. This is a part time position with 70 hours guaranteed per month (2 events per week). The MSG Arena Concourse Supervisor will report into the MSG Arena Concourse Manager.

What will you do?

• Accountable for daily supervision and leadership of front line colleagues in: Food & Beverage locations such as bars, concession stands and kiosks, Merchandise stores, Custodial responsibilities and Guest Service areas such as Usher and Elevator Operator employees.
• Demonstrate a positive attitude and operate with high energy throughout the entire shift
• Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals
• Assess, evaluate and coach front line colleagues
• Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one)
• Manage the content and delivery of pre-shift meetings
• Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences
• Highly responsive to emergencies in a fast paced, time sensitive environment
• Monitors Department of Health (DOH) regulations and city codes.
• Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.
• Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue
• Candidates who have completed a minimum of 60 credit hours of college level coursework (representing 2 years), or have shown similar self development through certifications, trade school coursework, etc. are preferred.
• Prior working knowledge of Food & Beverage outlets, Bar, Custodial/Housekeeping duties & Merchandise Sales management is desirable.
• Experience supervising union staff preferred
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
• Demonstrated experience completing reports and documenting staff performance is essential
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
• Comfortable with managing conflict and responding to customer problems with a sense of urgency
• Ability to demonstrate success in managing multiple tasks while under tight deadlines
• Experience motivating, and encouraging exceptional performance
• Ability to hold team accountable for outcomes and monitor performance
• Demonstrated experience coaching, mentoring and developing staff to perform at high levels
• Ability to navigate internal organization/process
• Proactive self-starter and able to work collaboratively

Special Requirements

• General physical requirements such as lifting 25 lbs, standing for long periods, walking long distances, bending and constant motion (restocking) is often required.
• Must be willing to travel to other locations as needed
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment

Hourly Pay Range

$38 — $38 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.