Premium Experience & Engagement Manager

Charlotte Hornets; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Full-time benefits

Competitive time off policies

Job summary

Charlotte Hornets is seeking an Account Manager for Premium Service & Engagement in Charlotte, North Carolina. This full-time position requires delivering exceptional service to premium seat holders and VIP clients, cultivating long-term relationships, and maximizing retention through personalized experiences. The ideal candidate has a Bachelor's degree, strong communication skills, and 2-3 years of experience in premium hospitality. This role includes organizing exclusive client events and ensuring top-notch service during home games and events.

Qualifications

• 2-3 years of experience in premium service or high-end client relations.
• In-depth knowledge of premium hospitality and ticketing.
• Exceptional verbal and written communication skills.

Responsibilities

• Serve as primary liaison for premium suite owners and VIP clients.
• Proactively build and maintain relationships with key stakeholders.
• Organize exclusive member events and premium gameday activations.

Skills

Strong communication skills

Attention to detail

Relationship building

Negotiation skills

Problem-solving abilities

Education

Bachelor’s degree in Sports Management, Hospitality, Business, or related field

Tools

CRM software (Salesforce, Archtics)

Job description

Charlotte Hornets is seeking an Account Manager for Premium Service & Engagement in Charlotte, North Carolina. This full-time position requires delivering exceptional service to premium seat holders and VIP clients, cultivating long-term relationships, and maximizing retention through personalized experiences. The ideal candidate has a Bachelor's degree, strong communication skills, and 2-3 years of experience in premium hospitality. This role includes organizing exclusive client events and ensuring top-notch service during home games and events.