Premium Client Engagement Manager

Hornets Basketball Brand; Charlotte (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Valuable benefits

Competitive time off policies

Job summary

Hornets Basketball Brand is looking for an Account Manager, Premium Service & Engagement in Charlotte to deliver exceptional service to premium clients. The ideal candidate will have strong relationship-building skills and 2-3 years in VIP hospitality. Responsibilities include managing client experiences during games, resolving issues, and executing personalized events. This full-time position requires flexibility for non-traditional hours and offers competitive benefits.

Qualifications

• 2-3 years of experience in premium service, VIP hospitality or high-end client relations in sports, entertainment or luxury hospitality.
• In-depth knowledge of premium hospitality, ticketing and event operations in sports or entertainment venues.
• High-energy, self-motivated sales professional with a passion for driving revenue.

Responsibilities

• Deliver world-class service to premium seat holders and suite owners.
• Proactively build and maintain relationships with high-net-worth individuals.
• Organize and execute exclusive member events and premium gameday activations.

Skills

Strong communication skills

Attention to detail

Relationship building

Negotiation skills

Problem-solving abilities

Education

Bachelor’s degree in Sports Management, Hospitality, Business, or a related field

Tools

CRM software (Salesforce, Archtics or similar)

Job description

Hornets Basketball Brand is looking for an Account Manager, Premium Service & Engagement in Charlotte to deliver exceptional service to premium clients. The ideal candidate will have strong relationship-building skills and 2-3 years in VIP hospitality. Responsibilities include managing client experiences during games, resolving issues, and executing personalized events. This full-time position requires flexibility for non-traditional hours and offers competitive benefits.