Premium Dining Server: Wine & Guest Experience

Hollywood Casino Joliet; Joliet (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino Joliet is seeking energetic servers to take guest food and beverage orders, serve meals, and ensure accurate dining charges. This role emphasizes outstanding hospitality, multitasking, and knowledge of menu items and pairings.

Qualifications include a High School diploma or equivalent, 2 years of fine dining service, being 21+ to serve alcohol, and English fluency. Training will cover POS operations, safety, and guest service, with opportunities for growth within Penn

Qualifications

• Equivalent to a High School education with minimum 2 years of table service experience in a fine dining setting is preferred.
• Must be 21 years of age to serve alcoholic beverages.
• Must understand and speak the English language.
• Must be able to carry food trays of varying sizes with 30 pounds or more on one tray.

Responsibilities

• Takes guest food and beverage orders, serves food to guests, and totals dining charges.
• Responds to special requests for dining amenities.
• Provides a high level of customer service and promotes a positive attitude to create a fun and entertaining experience for guests and team members.
• Maintains a professional appearance and adheres to standards.
• Describes menu items and knowledge of basic wine, beer, and liquor pairings; presents beverages tableside.
• Rings items into POS, processes payments, and reconciles transactions.
• Follows service standards and maximizes guest check averages.

Skills

Customer service

English proficiency

POS system

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Hollywood Casino Joliet is seeking energetic servers to take guest food and beverage orders, serve meals, and ensure accurate dining charges. This role emphasizes outstanding hospitality, multitasking, and knowledge of menu items and pairings.

Qualifications include a High School diploma or equivalent, 2 years of fine dining service, being 21+ to serve alcohol, and English fluency. Training will cover POS operations, safety, and guest service, with opportunities for growth within Penn