Premium Customer Success Concierge

Screendesk

Orlando (FL)

On-site

USD 83,000 - 98,000

Full time

14 days+

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Job summary

Coinbase is hiring a Concierge to serve as the primary subject matter expert for our products, delivering world-class service to our most valued customers. You will join a high-performing team that prioritizes a seamless customer experience and proactive problem-solving.

The role requires FINRA licenses (Series 7 & 63) and 2+ years in financial services customer support. You’ll work in-person in Orlando, with opportunities to engage across channels and advocate for customers in a fast-growing

Qualifications

FINRA Series 7 & 63 required; sponsorship for licenses not provided.
Minimum 2+ years in financial services customer service in a fast‑paced environment.
Advanced knowledge of the financial services industry and securities trading.
Excellent communication and relationship management; passion for helping customers use Coinbase products.

Responsibilities

Serve as the primary touchpoint and relationship owner for selected high-value Consumer customers.
Provide a best-in-class experience through stakeholder management, task prioritization, and efficient execution.
Handle requests through to resolution, including collaboration across teams of subject matter specialists.
Investigate root causes to address critical customer issues.