Premium Cocktail Server — Guest Experience Expert

Fontainbleau; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a courteous Lounge Server to welcome guests, take cocktail orders, and ensure beverages are delivered promptly and accurately. You will engage guests with knowledge of cocktails and wine, suggesting premium selections to enhance their experience and drive sales.

This role requires excellent interpersonal and communication skills, flexibility to work evenings and weekends, and the ability to comply with alcohol service laws.

Qualifications

• High school diploma or equivalent.
• Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service.
• Familiarity with a variety of cocktails, spirits, and wine selections to provide knowledgeable recommendations to guests.
• Previous experience as a cocktail server or in a similar guest-facing role preferred.
• Strong communication skills to interact effectively with guests and members in a fast-paced environment.
• Willingness to work flexible hours, including evenings, weekends, and holidays, based on the lounge's operational needs.
• Must meet the legal age requirement for serving alcoholic beverages in your location.

Responsibilities

• Welcome guests warmly and provide a friendly and approachable demeanor, engaging in courteous and attentive interactions throughout their visit.
• Take cocktail and drink orders from guests, accurately inputting them into the system for preparation by the bar staff.
• Efficiently deliver beverages to guests, ensuring drinks are served promptly and in pristine condition.
• Suggest premium or specialty cocktails, as well as additional menu items, to enhance the guests' experience and increase sales.
• Familiarize yourself with the cocktail menu and wine selections, providing insightful recommendations and descriptions to guests.
• Monitor tables and seating areas, ensuring they are clean, organized, and set up to accommodate guests comfortably.
• Process cash and credit card transactions accurately and responsibly, following established cash-handling procedures.
• Respond promptly to guest inquiries, address any concerns, and provide assistance as needed to create a positive experience.
• Comply with local alcohol service laws and regulations, monitoring guest intoxication levels, and refusing service when necessary.
• Collaborate with bartenders, bar backs, and other service staff to maintain a smooth flow of service and a cohesive team environment.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

Skills

Exceptional interpersonal skills

Cocktail knowledge

Strong communication skills

Previous cocktail server experience

Education

High school diploma or equivalent

Job description

Fontainebleau Las Vegas is seeking a courteous Lounge Server to welcome guests, take cocktail orders, and ensure beverages are delivered promptly and accurately. You will engage guests with knowledge of cocktails and wine, suggesting premium selections to enhance their experience and drive sales.

This role requires excellent interpersonal and communication skills, flexibility to work evenings and weekends, and the ability to comply with alcohol service laws.