Premium Club Supervisor - Flexible Schedule

ASM Global Group; Sacramento (CA); On-site; USD 26,000 - 37,000; Part time

Job summary

ASM Global in Sacramento is seeking a Premium Supervisor to oversee premium areas under the direction of the Premium Director. You will lead frontline staff, ensure guest satisfaction, and uphold all company policies and procedures.

Responsibilities include managing the POS system, daily event sheets, and coordination with customer service to improve service. The role requires a friendly professional demeanor and flexibility for evenings, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• Must be able to obtain CA Serve Safe Certification.
• Must be able to obtain RBS (alcohol) Certification.
• Must be flexible to work all events including late nights, weekends and holidays.
• Must be able to lift and carry up to 50 lbs.

Responsibilities

• Knowledgeable of the POS system, including voids, credit card issues, and closing out procedures.
• Inputting daily event sheets and daily reports.
• Work closely with the customer service department to improve customer service in all assigned areas.
• Must maintain a friendly, positive attitude and a professional demeanor at all times.
• Ability to interact with guests and staff to ensure guest satisfaction.
• Must have extensive knowledge of food and beverage menu, specials, and services offered.
• Know the “layout” of the venue and assigned area where you are working.
• Provide guests with personal service and attention to detail that will exceed expectations.
• Maintain a clean, neat, and safe work area.
• Ability to ensure compliance with company service standards, company inventory and cash control procedures.
• Work as a team with fellow associates and other service departments within venue.
• Ability to work a flexible schedule to meet service demand levels, including days, nights, weekends and holidays.
• Must meet state and local health requirements for food handlers and alcoholic beverage services.

Skills

Fast-paced environment

Customer service

English proficiency

Punctuality

Education

High School Diploma

Some college preferred

Job description

ASM Global in Sacramento is seeking a Premium Supervisor to oversee premium areas under the direction of the Premium Director. You will lead frontline staff, ensure guest satisfaction, and uphold all company policies and procedures.

Responsibilities include managing the POS system, daily event sheets, and coordination with customer service to improve service. The role requires a friendly professional demeanor and flexibility for evenings, weekends, and holidays.