Premium Chocolate Retail & Guest Service Associate

Ghirardelli Chocolate Company; San Francisco (CA); On-site; USD 23,000 - 33,000; Part time

Job summary

Ghirardelli Chocolate Company is hiring Retail Hourly Associates in San Francisco. Starting pay is $20.25 per hour plus tips. Holiday pay is 1.5x for holidays.

Enjoy a free sundae or shake on every shift, plus a 50% employee discount and quarterly bonus opportunities. Store hours are 9:00am–10:00pm, and shifts can extend up to 2 hours for prep and cleaning. Ghirardelli’s team members are the face of the brand, delivering a world-class guest experience.

Qualifications

• Basic math computation skills.
• Strong oral and written communication skills.
• Ability to work with little or no supervision.
• Ability to work with a diverse work team and meet adversity with professionalism.
• Ability to manage time effectively.
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service.
• Ability to operate a dishwashing machine.

Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Skills

Basic math

Communication

Independent work

Teamwork with diversity

Time management

Guest service

Dishwashing

Education

Must be 18 years old

High school diploma preferred

Job description

Ghirardelli Chocolate Company is hiring Retail Hourly Associates in San Francisco. Starting pay is $20.25 per hour plus tips. Holiday pay is 1.5x for holidays.

Enjoy a free sundae or shake on every shift, plus a 50% employee discount and quarterly bonus opportunities. Store hours are 9:00am–10:00pm, and shifts can extend up to 2 hours for prep and cleaning. Ghirardelli’s team members are the face of the brand, delivering a world-class guest experience.