Premium Chocolate Advisor - In-Store Sales

Lindt & Sprüngli USA; Florida; Presencial; USD 20.664 - 22.041; Jornada completa

Descripción de la vacante

Lindt & Sprüngli USA is seeking a Chocolate Advisor for our Lindt Chocolate Shops across the United States. You will create a premium in-store experience for customers, share product knowledge, and contribute to achieving sales goals.

The role requires a positive, highly engaged, self-starter who can work nights and weekends. Applicants should have retail experience and be able to lift up to 50 pounds as needed.

Formación

• Ability to interact positively with customers.
• Basic math and/or accounting skills.
• Ability to take direction and execute work effectively.

Responsabilidades

• Consistently contribute to the store’s ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.
• Demonstrate understanding and commitment to the store’s sales mission daily/weekly/monthly.
• Meet or exceed individual sales goals such as ADS, conversion and other KPIs.
• Model Lindt standards through dress code, up-selling and sales focus.
• Promote current marketing programs and utilize resources to optimize selling activity.
• Monitor and elevate customer or product issues to management timely and professionally.
• Take ownership of operational standards and controls.
• Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures).
• Re-stock shelves as needed, monitor date codes and pricing.
• Perform store maintenance & cleaning as directed; maintain store cleanliness.
• Comply with all Quality Assurance policies & procedures.

Conocimientos

Customer interaction

Math skills

Work direction

Educación

High School Diploma or equivalent

Descripción del empleo

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

Sales

Consistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.

• Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
• Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.
• Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
• Monitor and escalate customer or product issues to management in a timely and professional manner.
  
  

Operational Controls

As part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.

• Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
• Take initiative to re-stock shelves as needed, monitoring date codes and pricing
• Perform store maintenance & cleaning as directed. Maintain store cleanliness
• Comply with all Quality Assurance policies & procedures
  
  

Qualifications & Requirements

Skills & Knowledge:

• Ability to interact positively with customers
• Basic math and/or accounting skills
• Ability to take direction and execute work effectively
  
  

Experience

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms
  
  

Education

• High School Graduate or equivalent
  
  

Other Requirements

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays
  
  

Total Rewards

Compensation: $15.00 - $16.00

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

If you are looking to join a winning team and fast-track your career, contact us!

Join us in our journey of excellence, impact, and growth