Premium Care Coordinator: Member Journey Architect

Fountain Life; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Fountain Life in Dallas, Texas, is seeking a Care Coordinator to manage the complete member journey, ensuring personalized and timely care. You will be the main point of contact for members, coordinating their diagnostics and care plans while maintaining clear communication with internal teams.

The ideal candidate has a Bachelor’s degree, at least 2 years of experience in care coordination, and outstanding organizational skills. This role emphasizes empathy and a passion for wellness.

Qualifications

• Minimum of 2 years in a care coordination, member experience, or client service role.
• Strong written and verbal communication skills.
• Commitment to delivering personalized service and supporting clinical excellence.

Responsibilities

• Oversee the member journey from onboarding through diagnostics.
• Prepare members for Diagnostics Day and ensure a seamless experience.
• Communicate regularly with members and monitor their progress.

Skills

Care coordination

Communication

Organizational skills

Empathy

Multitasking

Education

Bachelor’s degree in healthcare or related field

Tools

Electronic medical records (EMR)

CRM systems

Healthcare scheduling tools

Job description

Fountain Life in Dallas, Texas, is seeking a Care Coordinator to manage the complete member journey, ensuring personalized and timely care. You will be the main point of contact for members, coordinating their diagnostics and care plans while maintaining clear communication with internal teams.

The ideal candidate has a Bachelor’s degree, at least 2 years of experience in care coordination, and outstanding organizational skills. This role emphasizes empathy and a passion for wellness.