Premium Wellness Care Navigator

Fountain Life; Orlando (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Fountain Life is seeking a Care Coordinator in Orlando to oversee the member journey from onboarding through diagnostics, plan development, and renewal planning. You will be the primary contact for assigned members, ensuring personalized, accurate, and timely care while collaborating with physicians, coaches, and other professionals.

Lead diagnostics day coordination, maintain alignment across the care team, and document milestones to support clinical excellence and emotional engagement.

Qualifications

• Bachelor’s degree in healthcare, health administration, concierge medicine, or wellness operations or equivalent experience.
• Minimum of 2 years in care coordination, member experience, or client service roles.
• Experience with electronic medical records (EMR), CRM systems, or healthcare scheduling tools.
• Outstanding organizational skills and the ability to multitask across clinical and administrative functions.
• Empathy, emotional intelligence, and professionalism in all interactions.
• Strong written and verbal communication skills.
• Commitment to delivering personalized service and supporting clinical excellence.

Responsibilities

• Serve as the central point of contact for assigned members, guiding them through their year-long personalized care journey.
• Prepare members for diagnostics day: confirming intake forms, reviewing medical records, coordinating with internal teams, and scheduling appointments.
• Attend Diagnostics Day and ensure a seamless, supportive member experience by coordinating transitions, checking timelines, and offering reassurance.
• Maintain alignment across the care team by communicating updates, summarizing outcomes, and ensuring each member has shared visibility of their plan.
• Schedule and prepare for post-diagnostic strategy meetings, mid-year recalibrations, and year-end reviews.
• Document milestones, flag outstanding tasks, and elevate potential delays or missed actions.
• Communicate with members regularly to check on progress, answer questions, and offer support, especially when new interventions or updates occur
• Collaborate with the Program Advisor and Care Team to prepare for renewal discussions with summaries and outcomes.
• Provide white-glove, high-touch service that anticipates needs and removes friction at every stage of the member experience
• Monitor and manage task checklists, follow-up cadence, and interdependencies across the team
• Advocate for the member while reinforcing care team cohesion, accountability, and aligned delivery

Skills

Empathy

Organization

Communication

Multitasking

Emotional intelligence

Education

Bachelor’s degree in healthcare or related field

Tools

EMR systems

CRM systems

Scheduling tools

Job description

Fountain Life is seeking a Care Coordinator in Orlando to oversee the member journey from onboarding through diagnostics, plan development, and renewal planning. You will be the primary contact for assigned members, ensuring personalized, accurate, and timely care while collaborating with physicians, coaches, and other professionals.

Lead diagnostics day coordination, maintain alignment across the care team, and document milestones to support clinical excellence and emotional engagement.