Assistant Service Advisor

Tom Wood Automotive; Whitestown (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO

Holidays

Medical, Dental & Vision Insurance

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev

Tuition Reimbursement

Service Awards

Career Advancement Opportunities

Job summary

Tom Wood Honda, currently based in Anderson, IN, is transitioning to a brand-new Whitestown, IN facility opening early 2027. We’re seeking a customer-focused Assistant Service Advisor to support our service team and grow with us through this exciting transition.

You will work closely with Service Advisors, Technicians, and customers to ensure accurate documentation, clear communication, and an exceptional service experience.

Qualifications

• Previous Automotive Service Advisor experience required.
• Strong knowledge of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional appearance and demeanor consistent with a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Customer Experience & Communication
• Deliver a warm, professional, concierge-level greeting to every client
• Actively listen to customer concerns and clearly explain service recommendations
• Maintain consistent communication regarding repair status, timelines, and additional needs
• Build long-term customer relationships to encourage loyalty and repeat business
• Service & Repair Coordination
• Accurately write repair orders reflecting customer concerns and technician findings
• Collaborate with technicians and parts departments to ensure efficient workflow
• Prepare detailed and accurate estimates for repairs and maintenance
• Review completed work with customers and explain findings clearly and confidently
• Sales & Performance
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
• Achieve service sales goals while maintaining honesty, transparency, and trust
• Promote dealership programs, warranties, and service packages

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Automotive knowledge

Dealership management systems

Tools

Xtime

Dealertrack

Job description

This position is currently based at our Anderson, IN location.

Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, IN, (near Zionsville, North Brownsburg, and West Carmel) and is expected to open early 2027.

Team members hired now will have the opportunity to grow with us through this exciting transition.

Assistant Service Advisor

Join a Premier Automotive TeamTom Wood Group

Tom Wood Honda is seeking a customer-focused and detail-oriented Assistant Service Advisor to support our service team in delivering a best-in-class automotive service experience. This role works closely with Service Advisors, Technicians, and customers to ensure efficient service operations, accurate documentation, and exceptional communication throughout the repair process.

This is an excellent opportunity for someone looking to grow into a Service Advisor role while gaining hands-on experience in a fast-paced dealership environment.

Location Note:

This position is currently based at our Anderson, IN location. Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, Indiana, expected to open late 2026. Team members hired now will have the opportunity to grow with us through this exciting transition.

What We Offer

• Paid Time Off (PTO) & Vacation
• Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Career Advancement Opportunities

What You’ll Do

• Customer Experience & Communication
• Deliver a warm, professional, concierge-level greeting to every client
• Actively listen to customer concerns and clearly explain service recommendations
• Maintain consistent communication regarding repair status, timelines, and additional needs
• Build long-term customer relationships to encourage loyalty and repeat business
• Service & Repair Coordination
• Accurately write repair orders reflecting customer concerns and technician findings
• Collaborate with technicians and parts departments to ensure efficient workflow
• Prepare detailed and accurate estimates for repairs and maintenance
• Review completed work with customers and explain findings clearly and confidently
• Sales & Performance
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
• Achieve service sales goals while maintaining honesty, transparency, and trust
• Promote dealership programs, warranties, and service packages

Qualifications

• Previous Automotive Service Advisor experience required
• Strong knowledge of automotive systems, maintenance, and repair processes
• Exceptional communication and interpersonal skills
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional appearance and demeanor consistent with a luxury brand
• Valid driver’s license with a clean driving record

Why Work at Tom Wood Group?

At Tom Wood Group, you’re more than an employee—you’re part of a family-owned company that has proudly served communities for over 50 years. We invest in our people through training, development, and advancement opportunities. Our culture is built on collaboration, integrity, and a sincere desire to help others—creating an environment where you can grow both personally and professionally.

What Makes Us Different

• A values-driven organization built on:Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity
• Advancement opportunities across multiple industries and locations
• A culture that recognizes contributions and celebrates success
• Comprehensive benefits designed to support you and your family

Employment Requirements

All offers of employment are contingent upon successful completion of a background check, motor vehicle record review, social security verification, and drug screening.Tom Wood Group is an Equal Opportunity Employer.