Premium Audit Lead - Complex Accounts & QA

Western National Insurance; Edina (MN); Hybrid; USD 104,000 - 143,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

401(k) Plan

Tuition reimbursement

Job summary

Western National Insurance Group seeks a Manager, Premium Audit to lead the daily operations of the premium audit team, ensuring accurate and timely audits through strong leadership and subject-matter expertise. You will drive quality assurance, process improvements, and cross-functional collaboration with underwriting, claims, billing, and loss control to support outstanding service.

The ideal candidate combines deep premium audit knowledge with leadership, strategic thinking, and a commitment

Qualifications

• Eight+ years of premium audit experience.
• Experience auditing complex commercial accounts.
• Expert knowledge of premium audit methodologies and regulatory frameworks.
• Strong understanding of workers’ compensation and/or general liability classifications.
• Knowledge of insurance industry practices, underwriting concepts, and premium audit standards.
• Demonstrated leadership experience, including coaching and mentoring across teams.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong relationship-building and customer service skills.
• Excellent organizational, time management, and attention-to-detail skills.
• Learning agility and sound business judgment.

Responsibilities

• Leads and develops a team of premium auditors with coaching, training, and workload management.
• Acts as SME for complex premium audits and regulatory interpretation while communicating changes.
• Identifies trends and recommends process and system improvements for efficiency and quality.
• Oversees audit quality via reviews and best-practices documentation.
• Monitors team metrics like accuracy, productivity, and turnaround time.
• Resolves billing disputes and escalated customer concerns.
• Performs onsite, virtual, and hybrid audits of large and complex accounts.

Skills

Premium audit experience

Auditing complex accounts

Leadership

Analytical thinking

Communication

Microsoft Office

Audit methodologies

Regulatory frameworks

Underwriting collaboration

Education

Bachelor's degree in accounting/finance/business

Tools

Audit software

Policy administration systems

Job description

Western National Insurance Group seeks a Manager, Premium Audit to lead the daily operations of the premium audit team, ensuring accurate and timely audits through strong leadership and subject-matter expertise. You will drive quality assurance, process improvements, and cross-functional collaboration with underwriting, claims, billing, and loss control to support outstanding service.

The ideal candidate combines deep premium audit knowledge with leadership, strategic thinking, and a commitment