Premier Resident Engineer

OpenKrill; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Extreme Networks is seeking a Premier Resident Engineer (PRE) to support a high-profile customer in the Cincinnati area. You will serve as a trusted advisor, delivering full-time implementation of Extreme product suites to meet customer requirements.

The role requires deep networking expertise, hands-on design and planning, and strong communication to coordinate across sales, engineering, and GTAC.

Qualifications

• 5+ years of enterprise networking experience.
• Experience implementing Extreme Networks solutions.
• Strong customer-facing communication skills.

Responsibilities

• Provide full-time project support for a large Enterprise Healthcare Extreme customer in Cincinnati, OH area.
• Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology.
• Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation.
• Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
• Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.
• Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member.
• Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
• Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
• Must maintain excellent knowledge of all Extreme product suites: Extreme Cloud IQ Site-Engine (XIQ-SE) - Manage, Control, Analytics; Extreme Cloud IQ (XIQ) Wireless; EXOS (ERS series) switching OS; Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric.
• Must possess situational awareness and the ability to proactively elevate any customer issues to the PSM, GTAC, Account Team, and Management in a timely and cohesive manner.

Skills

Networking expertise

Enterprise networking

Troubleshooting

Project coordination

Customer liaison

Tools

Wireshark

Ekahau

PCAP

EXOS

XIQ-SE

VOSS SPB

Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate our digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in the Cincinnati, OH area. The PRE role requires a broad range of technical, troubleshooting, and planning skills, and excellent customer communication skills. The PRE is considered a "trusted advisor" for the customer during the engagement. The PRE's role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer's functional requirements.

Responsibilities

• Provide full-time project support for a large Enterprise Healthcare Extreme customer in the Cincinnati, OH area.
• Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology.
• Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation.
• Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
• Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.
• Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member.
• Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
• Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
• Must maintain excellent knowledge of all Extreme product suites:
  • Extreme Cloud IQ Site-Engine (XIQ-SE) - Manage, Control, Analytics
  • Extreme Cloud IQ (XIQ) Wireless
  • EXOS (ERS series) switching OS
  • Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric
• Must possess situational awareness and the ability to proactively elevate any customer issues to the PSM (Premier Success Manager), GTAC, Account Team, and Management in a timely and cohesive manner.

Requirements

• Expert in networking technologies with industry and regional knowledge and experience. (5 or more years' experience)
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution.
• Thorough knowledge and proven experience with implementation and maintenance of EXOS (ERS series) switching OS.
• Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC), and Extreme Analytics platforms.
• Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks.
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs.
• Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions.
• Hands-on experience using security-related toolsets.
• Must have strong skills in troubleshooting and problem resolution in a network environment. (including use of PCAP, WireShark, and some wireless RF Analysis tools - Ekahau preferred)
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers.
• Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must.
• Excellent interpersonal,