Premier Events Concierge & Liaison

Hyatt Regency; Cambridge (MD); On-site; USD 51,577,000 - 64,747,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Tuition reimbursement

Free and discounted room nights

Family/friends discounts

Discounts on F&B

Meal credit for employees

Job summary

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina is seeking an Event Concierge to serve as the liaison between the Event Sales/Planning team and the on-site meeting contact. The role is highly visible and ensures all requests align with the hotel’s standards.

The position emphasizes close collaboration with hotel departments, meticulous review of event spaces, and timely communication with planners to provide creative solutions and flawless event execution.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Present a professional appearance and confidence.
• Ability to walk and stand for long periods of time and lift a moderate amount of weight as needed.
• Extremely detailed orientated and organized.
• Strong time-management and multi-tasking skills with the ability to work well under pressure.
• Demonstrate positive leadership characteristics.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Represents the Hyatt brand and makes a connection with the meeting planner to ensure that the hotel has a positive image.
• Stays in close contact with all hotel departments to ensure that all planner and hotel requests are met.
• The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly.
• Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired.
• Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions.

Skills

Customer service

Verbal communication

Written communication

Professional appearance

Time management

Multitasking

Leadership

Flexibility

Job description

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina is seeking an Event Concierge to serve as the liaison between the Event Sales/Planning team and the on-site meeting contact. The role is highly visible and ensures all requests align with the hotel’s standards.

The position emphasizes close collaboration with hotel departments, meticulous review of event spaces, and timely communication with planners to provide creative solutions and flawless event execution.