Call Center Representative - OOP

att; Richardson (TX); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Employee discounts

Tuition reimbursement

Paid Time off

Parental Leave

Disability benefits

Life insurance

Wellness programs

Job summary

AT&T is hiring a Premier Service Consultant in Richardson, Texas. You will be the voice of AT&T, handling customer inquiries and driving acquisition, sales, service and retention.

The position reports to the Richardson location and offers a comprehensive benefits package, including medical coverage and time off. You will manage escalations and engage with customers through various channels, requiring strong communication and negotiation skills, to deliver exceptional service and foster loyalty.

Qualifications

• Outstanding communication, negotiation, and conflict‑resolution skills.

Responsibilities

• Manage complex escalations across AT&T products and services (Fiber, Mobility, voice).
• Engage with customers referred through executive channels.
• Navigate multiple products, systems, and service environments to resolve issues.

Job description

Note: This position reports to our 2221 Lakeside Blvd, Richardson, Texas location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency:

Our Premier Service Consultants earn $20.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers.

How You’ll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

• Responsible for managing complex Office of the President customer inbound call escalations across the full portfolio of AT&T products and services, including Fiber, Mobility, and traditional voice services.
• This role frequently engages with customers referred through state public utility commissions and other executive escalation channels.
• Success requires outstanding communication, negotiation, and conflict‑resolution skills, along with the ability to quickly navigate multiple products, systems, and service environments.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company‑designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!

Your future is calling. Apply today!

Weekly Hours: 40

Time Type: Regular

Location: Richardson, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.