Premier Banker & Client Experience Specialist

New Horizon Bank; Virginia (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

New Horizon Bank is seeking a Premier Banker in Norfolk, VA. The role focuses on delivering high-touch client experiences, handling calls, appointments, account services, and premier banking needs with warmth and professionalism.

The position emphasizes relationship building, referrals, and collaboration with Marketing and Banking teams to enhance client loyalty and community presence.

Qualifications

• High school diploma required; college coursework or degree preferred.
• Minimum of 2 years of Universal Banker experience, preferably within a community banking environment.
• Demonstrated ability to deliver exceptional client service and build lasting relationships.
• Excellent verbal and written communication skills with a polished and professional phone presence.
• Strong organizational and multitasking skills; ability to manage appointments.

Responsibilities

• Serve as the voice of the bank, answering incoming calls, routing clients to the appropriate department.
• Act as a relationship ambassador, ensuring each client receives professional, solution-oriented, and welcoming experience.
• Capture and route leads from events to the appropriate bankers, ensuring timely follow-up and relationship development.
• Provide premier level banking services, assisting clients with account setup, digital banking, product education, and teller transactions.
• Manage appointment scheduling, ensuring a seamless and organized process for both clients and bankers.
• Open, maintain, and service deposit accounts with exceptional care and attention to detail.
• Serve as the primary point of contact for coordinating client visits to the Premier Banking Center.
• Collaborate with Marketing to plan client appreciation events and community sponsorships.

Skills

Client service

Organizational skills

Communication

Multitasking

Education

High school diploma

College coursework or degree preferred

Job description

New Horizon Bank is seeking a Premier Banker in Norfolk, VA. The role focuses on delivering high-touch client experiences, handling calls, appointments, account services, and premier banking needs with warmth and professionalism.

The position emphasizes relationship building, referrals, and collaboration with Marketing and Banking teams to enhance client loyalty and community presence.