Premier Airport Lounge Concierge | Guest Experience

Hyde Park Hospitality; San Diego (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance (Health, Dental, Vis

401K Plan with generous Company Match

Vacation and PTO

Employee Assistance Program (EAP)

Employee Corporate Discounts

Job summary

Hyde Park Hospitality seeks a Concierge for the Sapphire Lounge by the Club at the San Diego International Airport. You will greet guests by name, confirm credentials, process sales, and guide guests through their visit.

You’ll tours the lounge, handle discrepancies, and ensure a memorable, high-touch guest experience in an elevated environment. Responsibilities include addressing guest needs, offering confident recommendations, and maintaining a welcoming demeanor while adhering to safety and

Qualifications

• Hospitality focus with emphasis on guest satisfaction and creating memorable experiences.
• Active listening and clear communication to understand and address guest needs.
• Reading comprehension to understand guest inquiries and safety procedures.
• Ability to handle high-pressure situations with professionalism and patience.

Responsibilities

• Interact with guests in a professional and pleasant manner.
• Welcome guests by name and assist them throughout their stay.
• Own the guest experience from arrival to departure.
• Provide information on facilities, services, and bookings.
• Assist with daily sales, passenger counts, and reporting.
• Follow safety procedures and report incidents immediately.

Skills

Hospitality focus

Guest experience

Active listening

Reading comprehension

Speaking

Writing

Conflict resolution

Problem solving

Strong communication skills

Team work

Job description

Hyde Park Hospitality seeks a Concierge for the Sapphire Lounge by the Club at the San Diego International Airport. You will greet guests by name, confirm credentials, process sales, and guide guests through their visit.

You’ll tours the lounge, handle discrepancies, and ensure a memorable, high-touch guest experience in an elevated environment. Responsibilities include addressing guest needs, offering confident recommendations, and maintaining a welcoming demeanor while adhering to safety and