Preferred Customer Associate

UPS; United States; On-site; MXN 544,000 - 783,000; Full time

Job summary

UPS is seeking a dedicated customer service representative to support UPS Preferred accounts in a fast-paced environment. You will handle inquiries, track and resolve issues, and maintain ownership of customer cases from start to finish.

The role emphasizes clear communication and proactive problem solving, with work performed under minimal supervision. The position is permanent and centers on delivering excellent service to our customers, ensuring accurate information and timely follow-ups for

Qualifications

• Customer service experience preferred.

Responsibilities

• Provide one-to-one customer service for UPS Preferred accounts.
• Analyze and resolve problems, including tracing and claim inquiries.
• Maintain ownership of customer situations through resolution and follow-ups, including outbound calls.
• Communicate clearly and professionally with customers with minimal supervision.

Job description

Job Description

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.

Employee Type

Permanent

EEO Statement

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.