Precision Optical Dispenser & Frame Specialist

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Henry Ford Health is seeking an Optical Dispenser to ensure patients receive perfectly fitted eyewear. You will interpret prescriptions, adjust frames, and deliver an exceptional patient experience through precision, knowledge, and care.

Responsibilities include inspecting orders, dispensing eyewear, utilizing dispensing tools, and providing lens/frame repairs. Evening and weekend hours are required in this retail optical environment.

Qualifications

• High school diploma or GED required.
• Previous dispensing/optical experience preferred.
• Must be able to walk, bend and stand for extended periods.
• Completion of all required training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Inspect eyewear orders and verify accuracy prior to patient delivery, ensuring quality standards are met.
• Dispense eyewear using the E.A.R.N. for Dispensing process methodology to deliver consistent, excellent patient experiences.
• Master and expertly utilize all dispensing tools, demonstrating proficiency in their proper application.
• Fit eyewear with precision through skilled frame adjustments tailored to each patient's unique facial features.
• Educate patients on eyewear care, maintenance, and recommended cleaning regimens to maximize product longevity.
• Process eyewear delivery orders in our software system and maintain accurate delivery status reports.
• Perform expert frame and lens repairs, troubleshooting vision, lens, and frame issues with attention to detail.
• Verify prescriptions by analyzing prescription data, base curves, PDs, segment heights, and visual acuity; make necessary adjustments.
• Neutralize and verify spectacle prescriptions using both auto and manual lensometry techniques.
• Communicate lens family options and their distinct benefits to help patients make informed decisions.
• Demonstrate comprehensive knowledge of frame materials to ensure proper adjustment and repair.
• Process remake orders and accurately apply vision insurance coverage.
• Support patient eyewear orders as needed, providing knowledgeable guidance throughout the process.

Skills

Customer service

Attention to detail

Interpersonal communication

Basic math

Education

High school diploma or GED

Tools

Lensometry

Frame adjusting tools

Job description

Henry Ford Health is seeking an Optical Dispenser to ensure patients receive perfectly fitted eyewear. You will interpret prescriptions, adjust frames, and deliver an exceptional patient experience through precision, knowledge, and care.

Responsibilities include inspecting orders, dispensing eyewear, utilizing dispensing tools, and providing lens/frame repairs. Evening and weekend hours are required in this retail optical environment.