Eyewear Dispensing & Fitting Specialist

Henry Ford OptimEyes; Southfield (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Henry Ford OptimEyes is seeking a team-oriented Optician/Dispensing Assistant responsible for interpreting prescriptions, inspecting eyewear, and ensuring accurate delivery and fitting. You will dispense eyewear, adjust frames, and explain care to patients to ensure satisfaction.

In this role, you will use dispensing tools, process orders in our software, and support repairs while troubleshooting lens and frame issues. Evening and weekend hours are required.

Qualifications

• High school diploma or GED required.
• Previous computer experience and basic math skills preferred.
• Previous customer service, hospitality, or retail experience preferred.
• Previous dispensing/optical experience preferred.
• Must be able to walk, bend and stand for extended periods of time.
• Completion of all required training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Inspect eyewear and orders prior to delivery.
• Dispense eyewear using the dispensing process.
• Fit eyewear to the patient’s face with adjustments.
• Explain care and maintenance for eyewear to patients.
• Process eyewear deliveries in the software program and manage frame and lens repairs.
• Troubleshoot vision, lens, and frame issues, verify prescriptions and PDs.
• Communicate lens family benefits and select materials appropriately.
• Verify insurance coverage and process岡 remakes as needed.
• Receive eyewear orders into the system and track delivery status.
• Assist with placing patient eyewear orders as needed.

Skills

Customer service

Dispensing eyewear

Eyewear fitting

Software literacy

Troubleshooting

Education

High school diploma or GED

Job description

Henry Ford OptimEyes is seeking a team-oriented Optician/Dispensing Assistant responsible for interpreting prescriptions, inspecting eyewear, and ensuring accurate delivery and fitting. You will dispense eyewear, adjust frames, and explain care to patients to ensure satisfaction.

In this role, you will use dispensing tools, process orders in our software, and support repairs while troubleshooting lens and frame issues. Evening and weekend hours are required.