Eyewear Fitting & Lens Specialist

Henry Ford OptimEyes; Detroit (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Henry Ford OptimEyes is seeking an eyewear dispensing associate to measure and fit eyewear per doctor prescriptions. You will customize prescriptions, communicate lens options, and ensure accurate order processing.

The role requires basic math, customer service experience, and familiarity with optical software. Evening and weekend shifts may be required, with a focus on helping patients select frames and ensure proper fit.

Qualifications

• High school diploma or GED required.
• Basic math and computer skills preferred.
• Customer service, retail, or hospitality experience preferred.
• Dispensing/optical experience preferred.

Responsibilities

• Customize eyewear prescriptions using the EARN process and troubleshoot issues.
• Explain preferred lens families and frame materials to customers.
• Pre-adjust frames based on frame materials and prior measurements.
• Input and process eyewear orders in optical lab software.
• Follow up on eyewear orders through delivery to customers.
• Keep displays clean and ensure plan-o-gram compliance.
• Assist with vision insurance explanations and coverage applications.

Skills

Customer service

Retail experience

Basic math

Communication

Computer literacy

Education

High school diploma or GED

Tools

Lensometry

Optical lab software

Job description

Henry Ford OptimEyes is seeking an eyewear dispensing associate to measure and fit eyewear per doctor prescriptions. You will customize prescriptions, communicate lens options, and ensure accurate order processing.

The role requires basic math, customer service experience, and familiarity with optical software. Evening and weekend shifts may be required, with a focus on helping patients select frames and ensure proper fit.